Aaron Habib
Clackamas
Summary
Dynamic and results-driven leader with 10+ years of progressive experience in management, customer service, operations, and team leadership across retail, healthcare, call centers, security, and financial services. Recognized for the ability to build and lead high-performing teams, resolve conflicts, and deliver measurable improvements in customer satisfaction and operational efficiency. Seeking a long-term management role where strong leadership and problem-solving skills can drive organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Self-Employed
Farmingdale
02.2024 - 07.2025
- Completed New York State real estate coursework and certification while independently launching a career in real estate sales.
- Gained experience in negotiation, client relationship management, and navigating competitive markets.
- Demonstrated initiative and resilience in relocating alone to pursue new opportunities, highlighting adaptability and independence.
Emerging Store Manager
Walgreens
Happy Valley
11.2022 - 12.2023
- Supervised 15+ employees, including hiring, training, scheduling, and performance evaluations.
- Acted as the primary manager on duty, overseeing daily operations, financial accountability, and customer service.
- Assisted pharmacy team with customer support, demonstrating cross-functional leadership.
- Increased customer satisfaction scores by improving employee engagement and service quality.
- Trained staff on compliance standards and recognized for reliability in high-demand environments.
Medical Customer Service Representative
MODA Health
Milwaukie
02.2019 - 04.2020
- Handled 80+ daily inbound calls from members, providers, and agents, resolving inquiries related to benefits, eligibility, and claims.
- Ensured compliance with HIPAA regulations while maintaining accuracy and confidentiality.
- Collaborated with claims specialists to expedite processing, reducing resolution times.
- Provided empathetic, solutions-focused support that improved customer retention and trust.
Floor Manager
Securus Contact Systems
Happy Valley
06.2017 - 01.2019
- Directed operations for a national call center supporting clients in healthcare, legal, and service industries.
- Managed a team of 25+ virtual receptionists, overseeing scheduling, performance monitoring, and quality assurance.
- Developed and delivered specialized training programs that improved call handling times and customer satisfaction.
- Implemented coaching strategies that reduced errors and increased efficiency by measurable margins.
District Patrol Officer / Field Supervisor
Pacific Patrol Services
Portland
09.2015 - 06.2016
- Supervised security officers across multiple districts, conducting ongoing training and enforcing company protocols.
- Coordinated coverage schedules, ensuring reliable staffing for both routine patrols and special events.
- Approved incident reports and collaborated with law enforcement when needed.
- Provided security leadership for large public and private events, ensuring safety and compliance.
Teller
Wells Fargo
Portland
06.2010 - 08.2013
- Processed 100+ daily transactions with accuracy in cash handling, deposits, withdrawals, and loan payments.
- Balanced cash drawers and investigated discrepancies, maintaining 100% accuracy.
- Delivered exceptional customer service and educated clients on financial products.
- Consistently ranked as a top-performing teller for accuracy and customer engagement.
Education
Bachelor of Science - Criminology & Criminal Justice
Portland State University
Portland, ORAssociate of Arts -
Clackamas Community College
Oregon City, ORHigh School Diploma -
David Douglas High School
Portland, ORSkills
- Leadership & Team Development
- Staff Training & Performance Coaching
- Customer Service Excellence
- Retail & Call Center Operations
- Conflict Resolution & Problem-Solving
- Scheduling & Workforce Planning
- Cash Handling & Loss Prevention
- Policy Enforcement & Compliance
- Process Improvement & Efficiency
Certification
- DPSST – Oregon Department of Public Safety Standards & Training
- FEMA – Active Shooter Preparedness Certification
Volunteer Leadership
Public Safety Officer Intern, Mt. Hood Community College, 01/01/15, 03/01/15, Assisted in emergency drills, escorts, and safety response operations in collaboration with law enforcement., Developed and implemented an active shooter drill protocol adopted by the college., Delivered quarterly crime reports and promoted campus safety awareness campaigns.
Timeline
Real Estate Agent
Self-Employed
02.2024 - 07.2025
Emerging Store Manager
Walgreens
11.2022 - 12.2023
Medical Customer Service Representative
MODA Health
02.2019 - 04.2020
Floor Manager
Securus Contact Systems
06.2017 - 01.2019
District Patrol Officer / Field Supervisor
Pacific Patrol Services
09.2015 - 06.2016
Teller
Wells Fargo
06.2010 - 08.2013
Bachelor of Science - Criminology & Criminal Justice
Portland State University
Associate of Arts -
Clackamas Community College
High School Diploma -
David Douglas High School