Aaron Haefner
Oskaloosa,IA
Summary
Experienced grocery service manager who leads employees using numerous skills obtained over years of experience. Motivated to get the job done efficiently and effectively whenever asked upon. Manages a wide variety and larger amount of people, in attempt to provide well-round customer service in competition with other companies.
Overview
2
2
years of professional experience
Work History
Service Manager
Hy-Vee
04.2024 - Current
- Coordinates with other departments to maintain streamlined and productive workflow.
- Maintains team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintains professional demeanor by staying calm when addressing unhappy or angry customers.
- Uses industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluates employee performance and conveyed constructive feedback to improve skills.
- Cultivates positive rapport with fellow employees to boost company morale and promote employee retention.
Aisles Online Shopper
Hy-Vee
07.2022 - 04.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
Education
Bachelor of Science - Information Technology
William Penn University
Oskaloosa, IA05.2027
Skills
Multitasking and Organization
Problem-Solving
Critical Thinking
Reliable and Responsible
Time Management
Goal-Oriented
Employee Training and Development
Timeline
Service Manager
Hy-Vee
04.2024 - Current
Aisles Online Shopper
Hy-Vee
07.2022 - 04.2024
Bachelor of Science - Information Technology
William Penn University
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