Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vanessa Smith

Oskaloosa,IA

Summary

Dynamic and customer-focused professional with extensive experience at Walmart as a Digital Shopper, excelling in order fulfillment and decision-making. Recognized for maintaining high satisfaction ratings and efficiently managing substitutions. Proven ability to train and onboard staff while delivering exceptional service and attention to detail in fast-paced environments.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

3
3
years of professional experience

Work History

Digital Shopper

Walmart
08.2024 - Current
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Grocery Clerk

Fareway
08.2022 - 08.2024
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.

Education

High School Diploma -

Oskaloosa Senior High School
Oskaloosa, IA
05-2024

Skills

  • Decision-making
  • Order fulfillment
  • Product knowledge
  • Customer service
  • Heavy lifting
  • Training and onboarding
  • Attention to detail

Accomplishments

  • Earned Spark of the month for Walmart for choosing to come fill in when every one else called out.


Timeline

Digital Shopper

Walmart
08.2024 - Current

Grocery Clerk

Fareway
08.2022 - 08.2024

High School Diploma -

Oskaloosa Senior High School

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