Chasitee Henderson
Texas City
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
La Marque, TX
03.2019 - Current
- Developed and implemented personalized shopping experiences for customers using data analytics tools.
- Optimized inventory management processes, ensuring accurate stock levels for online orders.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Tracked substitutions and informed customers of changes.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Entrusted to handle confidential and sensitive situations in professional matters.
- Provided exceptional customer service through proactive communication.
- Trained new team members on digital shopping protocols and customer service standards.
Education
Bachelor of Science - Criminal Justice
Stephen F. Austin State University
Nacogdoches, TX12-2022
High School Diploma -
Dickinson High School
Dickinson, TX05-2020
Skills
- Order fulfillment
- E-commerce strategy
- Customer service
- Customer relations
- Attention to detail
- Heavy lifting
- Decision-making
- Flexible schedule
- Verbal and written communication
- Organization skills
- Time management
- Scheduling
- Typing speed
- Criminal justice education
- Active listening
- Critical thinking
- Microsoft PowerPoint
- Research
- Assertiveness
- Problem-solving
Certification
- Basic Life Saving, American Heart Association; Expires: July 2021
- Harris County Typing/Clerical Skills Test; Expires March 2024
Timeline
Digital Shopper
Walmart
03.2019 - Current
Bachelor of Science - Criminal Justice
Stephen F. Austin State University
High School Diploma -
Dickinson High School
Certificates of excellence for forensic photography and latent fingerprint lifting
Analyzed crime scenes at Alvin Community College, where I collected, preserved, and processed evidence found at a mock crime scene as part of the Citizens on Patrol Dickinson Student Police Academy.