Aaron Harris
Kodak,TN
Summary
Organized coach builds positive rapport, inspires trust and guides teams toward achievement of client goals. Strong facilitator adept at working cross-departmentally management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coach Growth Point
Foundever
2023.11 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Flex Learning Apprentice
Foundever
2023.08 - 2023.11
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
CSR Inbound 1
Sykes - Sitel - Foundever
2022.10 - 2023.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Assembly Line Worker
MGM Brakes
2022.07 - 2022.10
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
Package Handler
Fedex Ground
2022.05 - 2022.07
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Lead Lifeguard
Wilderness at the Smokies
2021.10 - 2022.04
- Helped coordinate and manage special events at the facility, contributing to positive community experiences.
- Streamlined communication between lifeguard team members and management, facilitating a smoother operation of the facility.
- Provided excellent customer service to all guests, addressing concerns promptly and professionally.
- Mentored junior team members by sharing knowledge about rescue techniques thus increasing overall staff competency.
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Conducted regular opening tasks, ensuring a clean and safe swimming environment for guests.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Lead Lifeguard
Soaky Mountain Waterpark
2021.05 - 2021.10
- Helped coordinate and manage special events at the facility, contributing to positive community experiences.
- Streamlined communication between lifeguard team members and management, facilitating a smoother operation of the facility.
- Provided excellent customer service to all guests, addressing concerns promptly and professionally.
- Mentored junior team members by sharing knowledge about rescue techniques thus increasing overall staff competency.
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Conducted regular opening tasks, ensuring a clean and safe swimming environment for guests.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Lead Lifeguard
Wilderness at the Smokies
2021.02 - 2021.05
- Helped coordinate and manage special events at the facility, contributing to positive community experiences.
- Streamlined communication between lifeguard team members and management, facilitating a smoother operation of the facility.
- Provided excellent customer service to all guests, addressing concerns promptly and professionally.
- Mentored junior team members by sharing knowledge about rescue techniques thus increasing overall staff competency.
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Conducted regular opening tasks, ensuring a clean and safe swimming environment for guests.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Lifeguard
Wilderness at the Smokies
2019.10 - 2021.02
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured guest safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted guest in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
High School Diploma -
Tennessee Connections Academy
White House, TN12.2021
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team motivation
- Verbal and written communication
- CPR
- First Aid
- Customer Service
- Product Assembly
- Repetitive Work
- Production lines
- Hand-Eye Coordination
Certification
- Supplemental Oxygen Support
- Basic First Aid
- Cardiopulmonary Resuscitation
- SCUBA
Timeline
Coach Growth Point
Foundever
2023.11 - Current
Flex Learning Apprentice
Foundever
2023.08 - 2023.11
CSR Inbound 1
Sykes - Sitel - Foundever
2022.10 - 2023.08
Assembly Line Worker
MGM Brakes
2022.07 - 2022.10
Package Handler
Fedex Ground
2022.05 - 2022.07
Lead Lifeguard
Wilderness at the Smokies
2021.10 - 2022.04
Lead Lifeguard
Soaky Mountain Waterpark
2021.05 - 2021.10
Lead Lifeguard
Wilderness at the Smokies
2021.02 - 2021.05
Lifeguard
Wilderness at the Smokies
2019.10 - 2021.02
High School Diploma -
Tennessee Connections Academy
- Supplemental Oxygen Support
- Basic First Aid
- Cardiopulmonary Resuscitation
- SCUBA
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