Results-driven professional specializing in account management and customer service. Recognized for enhancing client satisfaction and retention through tailored solutions and proactive communication.
Overview
16
16
years of professional experience
Work History
Account Manager
Valley Plains Equipment
Crookston, MN
02.2019 - Current
Cultivated strong client relationships through regular communication and custom solutions.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Regular communication across multiple departments with the goal of customer satisfaction
Continually raised sales numbers and expectations
Purchaser
MN DOT
Crookston, MN
01.2018 - 02.2019
Managed procurement processes for materials, ensuring compliance with state regulations and policies.
Collaborated with vendors to negotiate pricing and contract terms, enhancing supplier relationships.
Streamlined purchasing workflows, reducing processing times and improving overall efficiency.
Analyzed market trends to identify cost-saving opportunities and optimize purchasing strategies.
Parts Specialist
Ziegler CAT
Crookston, MN
06.2015 - 01.2018
Managed inventory levels to ensure timely availability of parts for customer orders.
Analyzed sales trends to forecast demand, improving inventory management strategies.
Collaborated with service technicians to identify critical part requirements for equipment repairs.
Issued parts to technicians to complete customers' repairs.
Served customers in-store and by telephone to answer questions and place orders.
Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Parts Specialist
Titan Machinery
Crookston, MN
09.2010 - 05.2015
Trained and mentored new team members on product knowledge and order fulfillment processes.
Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Increased store revenue by cross-selling products and upselling services to customers.
Researched vehicles and parts via physical catalogs and electronic means.