Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Hoerner

Crookston,MN

Summary

Results-driven professional specializing in account management and customer service. Recognized for enhancing client satisfaction and retention through tailored solutions and proactive communication.

Overview

16
16
years of professional experience

Work History

Account Manager

Valley Plains Equipment
Crookston, MN
02.2019 - Current
  • Cultivated strong client relationships through regular communication and custom solutions.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Regular communication across multiple departments with the goal of customer satisfaction
  • Continually raised sales numbers and expectations

Purchaser

MN DOT
Crookston, MN
01.2018 - 02.2019
  • Managed procurement processes for materials, ensuring compliance with state regulations and policies.
  • Collaborated with vendors to negotiate pricing and contract terms, enhancing supplier relationships.
  • Streamlined purchasing workflows, reducing processing times and improving overall efficiency.
  • Analyzed market trends to identify cost-saving opportunities and optimize purchasing strategies.

Parts Specialist

Ziegler CAT
Crookston, MN
06.2015 - 01.2018
  • Managed inventory levels to ensure timely availability of parts for customer orders.
  • Analyzed sales trends to forecast demand, improving inventory management strategies.
  • Collaborated with service technicians to identify critical part requirements for equipment repairs.
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.

Parts Specialist

Titan Machinery
Crookston, MN
09.2010 - 05.2015
  • Trained and mentored new team members on product knowledge and order fulfillment processes.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Researched vehicles and parts via physical catalogs and electronic means.

Education

Associate of Science - Mass Communication

Northland Community And Technical College
Thief River Falls, MN
05-2005

Bachelor of Science - Business

Saint Cloud State University
Saint Cloud, MN
05-2007

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Sales development
  • Account oversight

Timeline

Account Manager

Valley Plains Equipment
02.2019 - Current

Purchaser

MN DOT
01.2018 - 02.2019

Parts Specialist

Ziegler CAT
06.2015 - 01.2018

Parts Specialist

Titan Machinery
09.2010 - 05.2015

Bachelor of Science - Business

Saint Cloud State University

Associate of Science - Mass Communication

Northland Community And Technical College
Aaron Hoerner