Aaron Hoffman-Wilson
Alexandria,VA
Summary
Dedicated professional with exceptional customer service skills and craft cocktail expertise. Experienced in cash handling and team collaboration, consistently ensuring guest satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Server/Host/Bartender/Assistant General Manager
Nettie's Tavern
Arlington, VA
09.2025 - 03.2026
- Facilitated customer intake via software to effectively seat individuals, monitor reservations, and supervise a wait list to maximize flow of business.
- Communicated effectively with coworkers to ensure proper table service to thereby ensure guest satisfaction.
- Monitored the floor and communicated with all guests to guarantee their satisfaction, communicating all concerns through management channels.
- Maintained cleanliness in both customer and employee areas in line with company policies for safety and health.
- Familiarized myself with all aspects of the menu in order to answer any questions from guests and offer suggestions based upon personal tastes preferences and/or dietary limitations.
- Developed rapport with customers to develop an atmosphere of comfort and enjoyment.
- Properly fielded and input customer orders via POS thoroughly to guarantee customer satisfaction.
- Processed transactions via a POS system, managing all cash sales personally for proper reconciliation.
- Freely advertised and promoted the business utilizing personal social media.
- Trained new staff members on policies and procedures for sake of acclimation and uniformity.
- Crafted classic and signature cocktails in a high paced environment for both bar and floor service.
- Monitored and reconciled cash drawer transactions to uphold financial integrity and accountability.
- Assisted in scheduling and coverage based on staff needs.
- Reprimanded staff accordingly based on performance concerns and offered constructive steps towards amelioration and improvement.
- Oversaw bar inventory and effectively communicated business needs to the general manager.
- Fielded staff concerns and disbursed ownership imperatives.
- Oversaw front-of-house opening and closing procedures in conformity to company policy.
- Executed targeted upselling initiatives to maximize revenue generation and increase gratuity for service staff.
Server/Bartender/Bar Manager
The Local Cut
Purcellville, VA
02.2023 - 03.2025
- Provided efficient and pleasant customer service in a high paced environment.
- Communicated effectively with fellow staff members to provide mutual support and negate any potential issues.
- Developed rapport with regular clientele to ensure return and foster a positive environment.
- Efficiently input all orders via POS system to ensure maximum quality in accordance to customer preferences and necessities.
- Handled transactions via the POS system, fielding cash responsibly for daily reconciliation.
- Trained new staff members expeditiously for acclimation as well as alignment to company policies and procedures.
- Monitored day-to-day operations on the floor, both in regards to staff performance and customer satisfaction.
- Expedited food service through direct communication with back-of-house and front-of-house.
- Fielded closing procedures, including end of day reporting, cash handling, tip disbursement, et al.
- Crafted both signature and classic cocktails for both bar and floor service in a high paced environment, modifying as dictated by customer request.
- Created seasonal cocktail menus.
- Assisted with scheduling, based on business necessities and employee preferences.
- Directly oversaw front-of-house inventory (liquor, beer, wine, dry goods) and functionally communicated with the ownership groups to facilitate ordering.
- Actively advertised on personal social media accounts to promote the business and extend company outreach within the community.
- Employed effective upselling techniques to maximize check amounts, contributing to increased revenue and gratuity.
Server/Supervisor/Bartender
Guide House Grill
Knoxville, MD
05.2019 - 07.2022
- Provided excellent service and care in a high paced environment, catering to customers needs accordingly.
- Assisted coworkers in their own performance as needed utilizing active and consistent communication.
- Efficiently input guest orders via handwritten tickets to the kitchen, abiding by unified shorthand, and effectively recorded them via POS system.
- Aided in maintaining and operating wait lists of 2+ hours to ensure flow of foot traffic and customer service and satisfaction.
- Developed rapport with guests to develop the business, fostering regular returns, guest satisfaction, and a positive atmosphere.
- Offered services for coverage on a regular basis to maximize operational flow.
- Supervised daily operations in accordance to standards of the company in absence of our general manager as needed.
- Created both standard and craft cocktails for both bar and floor service.
- Advertised the business via personal social media accounts as part of community outreach and extension of the brand.
- Strictly adhered to state, county and company procedures and protocol during the COVID-19 pandemic to ensure both the safety of staff and the general public.
- Maintained a clean work environment, both in front and back-of-house, in accordance to company policies.
- Handled basic portioning and prep to facilitate service.
- Fielded transactions via the POS system, and handled cash effectively for accurate daily reconciliations.
- Effectively utilized and balanced a cash drawer.
- Maintained a full and functioning knowledge of all menu items and features to answer questions and concerns, as well as suggest items based on guest preferences.
- Leveraged upselling techniques to foster customer loyalty and optimize gratuity outcomes.
Server/Manager
Coney Island Diner
Purcellville, VA
05.2012 - 01.2019
- Provided warm and efficient service to guests to ensure customer satisfaction and return.
- Efficiently input all orders via the POS system and delivered respective orders to guests promptly.
- Communicated effectively with coworkers to maintain consistency and quality service.
- Fielded guest intake via a rudimentary seating plan and physical documentation.
- Openly offered services in cases where coverage was needed.
- Monitored daily operations on the floor while simultaneously taking an active role.
- Assisted in scheduling based off staff parameters and business necessity.
- Relayed all customer concerns directly to management or ownership to develop an amelioration.
- Executed upselling strategies to boost customer spending and increase associated tip amounts.
- Maintained a clean working environment, both in front and back-of-house.
Catering Assistant
Maureen Harrigan
Shepherdstown, WV
2022 - 2022
- Assisted in setup of all materials and food for events as dictated by client preferences, as well as subsequent restoration.
- Communicated with both colleagues and clients to ensure optimal satisfaction during events.
- Led individual teams on specific tasks dictated by the event coordinator.
- Monitored food levels and access and conveyed necessities to the kitchen and event coordinator, both through direct observation and through client communication.
- Maintained cleanliness and safety during events.
- Cleaned numerous Airbnb properties following guest departures in preparation for the following check in.
Catering Server
Twinleaf Catering
Leesburg, VA
2022 - 2022
- Provided minor kitchen prep and sanitation assistance.
- Aided in event setup based upon client request and oversight directives, as well as reset.
- Facilitated dinner and beverage service during course of events.
- Communicated directly with clients, oversight and chefs to ensure restock and client satisfaction.
Education
High School Diploma -
Woodgrove High School
Purcellville, VA06-2015
No Degree - Theater
University of Mary Washington
Fredericksburg, VASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Craft cocktail experience
- Experience with POS systems: Toast, Square
- Rudimentary German
- Team collaboration
- Suggestive selling
Timeline
Server/Host/Bartender/Assistant General Manager
Nettie's Tavern
09.2025 - 03.2026
Server/Bartender/Bar Manager
The Local Cut
02.2023 - 03.2025
Server/Supervisor/Bartender
Guide House Grill
05.2019 - 07.2022
Server/Manager
Coney Island Diner
05.2012 - 01.2019
Catering Assistant
Maureen Harrigan
2022 - 2022
Catering Server
Twinleaf Catering
2022 - 2022
High School Diploma -
Woodgrove High School
No Degree - Theater
University of Mary Washington