Aaron Jacks
Upper Marlboro,MD
Summary
Professional with extensive experience in leadership and team management, specializing in enhancing performance through targeted training initiatives. Proven ability to foster collaboration, boost productivity, and elevate customer satisfaction in dynamic environments. Committed to driving organizational growth through strategic planning and focused employee development.
Overview
11
11
years of professional experience
Work History
Security Guard
GardaWorld Security
11.2025 - Current
- Checking in with TD Store Management team at the beginning of the shift.
- Stay positioned within 10 feet from the teller line.
- Maintain high situational awareness of the customers and tellers at the teller stations for suspicious activity.
- Report to GardaWorld Supervisor via text message using company guard phone.
Manager in Training
MOM's (My Organic Market)
, MD
11.2022 - 06.2025
- Enhanced team performance by implementing effective training strategies and management techniques.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Mentored junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Coordinated staffing schedules to optimize coverage during peak hours while supporting employee satisfaction and work-life balance.
- Created employee schedules and monitored callouts to ensure adequate staffing during busy periods.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development.
- Established team priorities, maintained schedules and monitored performance.
- Described product to customers and accurately explained details and care of merchandise.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Team Member
MOM's (My Organic Market)
Washington DC
11.2022 - 11.2023
- Greeted customers and ensured a comfortable, welcoming store environment to enhance shopping experience.
- Utilized knowledge of store layout to provide excellent customer service and assist shoppers effectively.
- Be well rounded and equipped with each department to adjust to any situation or tone of the store.
- Acquired knowledge of all essential tasks to enhance efficiency.
- Operated various stations to ensure effective coverage during peak hours.
- Maintain a clean work environment for not only customers but other guests and employees to the store.
- Assisted with inventory counts and stocking of merchandise.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Account Manager
Admiral Security
Bethesda, MD
06.2021 - 07.2022
- Cultivated strong relationships with clients.
- Act as the primary liaison between Admiral and the client representatives.
- Managed accounts to optimize efficiency and profitability.
- Assure site employees are properly trained.
- Ensured accurate payroll entry and processing using BOETA software.
- Maintain appropriate account files (i.e., personnel, operations and training).
- Addressed disciplinary issues in collaboration with HR to uphold standards.
- Must have complete knowledge of property or properties where he/she is assigned, facilities, post orders, emergency contact list, emergency procedures, special instructions, and all post duties at the site.
- Coordinated officer schedules and covered vacant posts.
- Conduct inspections of officers, appearances, licenses and uniforms.
- Review written reports and sign-in sheets to ensure clarity, completeness, accuracy, and legibility.
- Monitored officer report entries for timeliness and thoroughness.
- Audit all entries for completeness, accuracy, and legibility.
Battery Light Service
AAA Roadside Assistance
Mitchellville, MD
08.2019 - 06.2021
- Delivered lock-out, fuel delivery, battery jump starts, and tire change services while adhering to established guidelines and quality control procedures.
- Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
- Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
- Informed members effectively about service status and safety measures to ensure their well-being.
- Recorded call information in in-truck technology, processed payments, handled cash, and completed necessary reports to ensure accurate service documentation.
- Secured fleet vehicle and equipment in designated areas to prevent theft or damage.
Bus Boy/Dish Washer
Infuse Restaurant and Bar
Temple Hills, MD
07.2016 - 04.2021
- Established a well-organized workstation to facilitate smooth dining service operations.
- Work in a fast pace to ensure clean items are always accessible in the appropriate areas.
- Compiled daily reports to ensure shift activities were documented accurately.
- Participated in service kitchen staff meetings to discuss and resolve operational challenges.
- Reviewed and summarized literature and memos to stay updated on operational changes.
Lead Supervisor
Six Flags America
Upper Marlboro, MD
08.2015 - 02.2019
- Supervised leads and park service team to ensure restroom cleanliness, midway detailing, adherence to safety protocols, and maintenance of back areas while managing disciplinary actions and employee incentives.
- Resolved guest issues and addressed concerns related to safety and park policies, enhancing overall guest experience.
- Engaged directly with customers to address their needs and ensure satisfaction.
- Ensure proper documentation of park cleanliness inspections in restrooms and buildings.
- Oversee the general maintenance of all equipment.
- Identify areas for continued improvement; develop and implement strategies to enhance these areas.
- Comply with and ensure safe handling of chemicals and equipment.
Education
High School Diploma -
Largo High School
Largo, MD05-2014
Skills
- Microsoft Office 365
- Staff training and development
- Team leadership
- Incident reporting
- Conflict resolution and management
- Windows operating systems
- Technical expertise
- Problem-solving
- Multitasking
- Dependability
- Team collaboration
- Adaptability
- Time management
- Communication skills
- Project coordination
- Janitorial equipment handling
Languages
American Sign Language
Timeline
Security Guard
GardaWorld Security
11.2025 - Current
Manager in Training
MOM's (My Organic Market)
11.2022 - 06.2025
Team Member
MOM's (My Organic Market)
11.2022 - 11.2023
Account Manager
Admiral Security
06.2021 - 07.2022
Battery Light Service
AAA Roadside Assistance
08.2019 - 06.2021
Bus Boy/Dish Washer
Infuse Restaurant and Bar
07.2016 - 04.2021
Lead Supervisor
Six Flags America
08.2015 - 02.2019
High School Diploma -
Largo High School