Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Keyes

Mission Viejo,CA

Summary

Professional with strong background in technical support, adept at troubleshooting, problem-solving, and providing exceptional customer service. Skilled in system diagnostics, software installation, and technical issue resolution. Focused on team collaboration and achieving optimal results, adaptable to changing needs and consistently dependable. Looking to apply my skillsets to a collaborative cybersecurity team.

Overview

7
7
years of professional experience

Work History

Technical Support Agent (Contract)

Delta Electronics
10.2024 - Current
  • Managed 40-50 technical calls across multiple product lines, ensuring customer satisfaction
  • Troubleshot defective products, handled warranties, and resolved complex error codes
  • Achieved 95% success rate in single-call resolutions, enhancing customer experience
  • Maintained detailed updates on open cases within CRM ticketing systems
  • Documented case information using Excel, tracking customer data, case numbers, and resolution statuses
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Graphic Designer

Freelance
01.2020 - Current
  • Utilized design skills to create logos, edit video files and creating visually appealing design
  • Managed various design projects simultaneously to ensure strong time management skills and execution of project completeness
  • Managed end-to-end design projects for diverse clients, achieving a 95% client satisfaction rate and contributing to a 10% increase in freelance referrals
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Met with customers to present mockups and collect information for adjustments.

Technical Support Agent

Compex Legal Services. Inc
08.2018 - 01.2019
  • Delivered internal technical support, troubleshooting software and hardware issues
  • Supported a workforce of 1,000+ employees across multiple locations
  • Optimized IT asset management by imaging hard drives and maintaining inventory needs
  • Submitted service tickets for equipment maintenance requests.
  • Walked individuals through basic troubleshooting tasks.
  • Maintained detailed records of customer interactions, documenting resolutions for future reference.

Education

Cal Bright College
Remote
06.2025

CompTIA Security A+ -

Self Study
Remote

Cybersecurity

University California, Irvine
06.2024

Skills

  • Customer Service
  • Adobe Photoshop
  • Microsoft Office
  • Slack
  • Microsoft Dynamics 365 CRM
  • Technical support
  • Mac systems
  • PureCloud
  • Kali Linux
  • Linux
  • Support case resolution
  • Network Security
  • Systems Administration
  • Technical troubleshooting

Timeline

Technical Support Agent (Contract)

Delta Electronics
10.2024 - Current

Graphic Designer

Freelance
01.2020 - Current

Technical Support Agent

Compex Legal Services. Inc
08.2018 - 01.2019

Cal Bright College

CompTIA Security A+ -

Self Study

Cybersecurity

University California, Irvine

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