Aaron Krannawitter

• Assisted customers with inquiries and transactions to meet productivity goals.
• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Participated in daily huddles with team members in order to discuss common goals and objectives.
• Answered incoming calls from patients and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Resolved patient complaints in a timely manner to ensure customer satisfaction.
• Performed follow-up calls as necessary to ensure satisfactory resolution of patients inquiries.
• Analyzed data collected during each call in order to identify trends in patient feedback.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Identified opportunities for process improvements, implementing changes when required.
• Conducted initial phone screenings to determine if applicants met job requirements.

• Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
• Troubleshot problems related to Managed devices on the network infrastructure and performance.
• Handled equipment repairs and related trouble reporting.
• Scheduled maintenance for uninterrupted business workflow.
• Entered commands and observed system functioning to verify correct operations and detect errors.
• Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
• Monitoring alarms generated from faults across the network and working with personnel onsite and with their telecommunications to resolve the trouble.

· Building out both Jabber clients, and physical phones

· Provide technical support for customers and field techs in a NOC environment

· Troubleshoot various Cisco platforms including CUCM, Unity.

· Assist in site provisioning by providing a higher-level technical support not commonly supported by basic technical support

· Troubleshoot and diagnose hardware and software issues by breaking down and evaluating user problems, using test scripts, personal

expertise, and probing questions

· Perform alarm monitoring for various voice and data systems through Netcool/Spectrum

· Used monitored systems to quickly resolve customer and network issues

· Operating Systems: Cisco CUCM, Unity, UCCX, CME, CUE, HCS, Juniper, Meraki.

· Provide technical support for customers and field techs on Nortel PBX, Meridian Mail, CallPilot and other telecommunications products

for external and internal customers

· Monitoring alarms generated caused from LAN and WAN faults.

· Isolated issues on Sprint’s Data Link/Vision Static network

• Troubleshooting customer reported internet issues for Starwood hotels and USA military bases.
• supporting phone support on the Sprint VOIP platform.
• managing small and complex business on the Sprint wireline for POTS and circuit related trouble.