Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Program Analyst
General Services Administration
12.2021 - Current
During data quality pilot, lead participating business lines in fixing 89% of correctable transaction errors.
Developed strategy to improve data management and accessibility and reviewed implementation plans to assess risk and feasibility.
Validated results and performed quality assurance to assess accuracy of data.
Helped solve diverse program problems with in-depth analysis.
Produced detailed and relevant reports for use in making business decisions.
Self-motivated, with strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Business Systems Analyst
General Services Administration
03.2020 - 12.2021
Collected, defined and analyzed business requirements.
Trained business personnel in use of systems.
Identified needed business improvements and determined appropriate systems required to implement solutions.
Created and maintained standard operating procedures governing system functions and features.
Program Manager
General Services Administration
01.2015 - 03.2020
Managed and supervised project managers and daily program operations, complying with policies and regulations.
Identified program obstacles and communicated possible impacts to team.
Coached team members on productivity strategies to accomplish challenging goals.
Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Project Manager
General Services Administration
08.2010 - 01.2015
Planned, designed, and scheduled phases for small projects.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Achieved project deadlines by coordinating with contractors to manage performance.
Education
Master of Science - Architecture in Sustainable Design
University of Minnesota - Twin Cities
Minneapolis, MN
09.2011
Master of Architecture -
University of Minnesota - Twin Cities
Minneapolis, MN
05.2010
Bachelor of Science - Architecture
University of Minnesota - Twin Cities
Minneapolis, MN
05.2007
Skills
Data Visualization and Presentations
Business Performance Analysis
Strategic Planning
Critical Thinking
Systems Analysis
Customer Care
SQL
Tableau
Oracle Business Intelligence
Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Program Analyst
General Services Administration
12.2021 - Current
Business Systems Analyst
General Services Administration
03.2020 - 12.2021
Program Manager
General Services Administration
01.2015 - 03.2020
Project Manager
General Services Administration
08.2010 - 01.2015
Master of Science - Architecture in Sustainable Design