Aaron Lauteren
Idaho Falls,ID
Summary
Dedicated Service Technician with strong customer service and troubleshooting skills. Proven ability to enhance customer satisfaction through effective issue resolution and preventive maintenance.
Overview
11
11
years of professional experience
Work History
Service Technician
Intermountain Gas Company
Idaho Falls, ID
06.2015 - Current
- Conducted routine maintenance checks on gas systems, enhancing reliability and customer satisfaction.
- Collaborated with team members to resolve complex service issues, improving response times.
- Led troubleshooting efforts for emergency service calls, prioritizing customer needs effectively.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
A & P CERTIFICATE - A & P TECHNICIAN
SIERRA ACADEMY OF AERONAUTICS
Oakland, CA05-1994
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Work with minimal supervision
- Problem and issue resolution
- Documentation and reporting
- Equipment troubleshooting
- Valid Driver's license
- Professional and courteous
Timeline
Service Technician
Intermountain Gas Company
06.2015 - Current
A & P CERTIFICATE - A & P TECHNICIAN
SIERRA ACADEMY OF AERONAUTICS