Aaron Lewis
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Remote Support Analyst
North Country Business Products
09.2021 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized core processes to improve business performance and operational agility.
- Collected, arranged, and input information into database system.
- Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Maintained database systems to track and analyze operational data.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Installed system updates to address vulnerabilities and reduce security issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Science - General Studies
Indiana University Northwest
Gary, IN06.2015
Skills
- Data Processing
- Analytical Thinking
- System Analysis
- Bookkeeping
- Data Analysis
- Documentation And Reporting
- Issue Research
- Issue Identification
- SQL Programming
- SQL and Databases
Timeline
Remote Support Analyst
North Country Business Products
09.2021 - Current
Bachelor of Science - General Studies
Indiana University Northwest
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