Aaron Mast

• Sales Associate of the year for surpassing profit expectation by 30% on retail and 20% on new memberships.
• Sold memberships and local member services for golf course to new customers to help create more revenue for the course.
• Worked with Head Professional on maximizing sales by increasing foot traffic, bringing in hard goods and keeping soft goods up to date while at a more competitive price.
• Ensured pro shop looks updated, clean and professional at all times.
• Assisted with tournament operations to ensure everything ran as smoothly as possible.
• Supported golf shop operations by maintaining a clean and welcoming environment for customers.
• Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.

• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
• Built relationships with clients using active listening and issue resolution to provide excellent service.

• Increased sales and customer satisfaction through personalized servicing.
• Listened to clients and introduced solutions to satisfy business and personal needs.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Managed customer from initial contact to closing with attention to detail to build loyalty.
• Worked to build relationships with customers and built potential for additional sales.

• Prospected 20-30 possibly new merchants a day to establish a professional business relationship in order to sell incredible services to them better.
• Established relationships with prospecting owners and their businesses in order to customize solution packages that fit their needs and budget.
• Manage dozens of existing accounts to keep client retention and happiness high by ensuring they are well taken care of at all times.
• Continued to bring best business solutions we offer for clients to help them thrive in their current industry while giving the best customer service and support available, 24 hours a day, 7 days a week, 365 days a year.
• Am always willing to go the extra mile to make sure all clients are pleased with their service and equipment.

• Work in high stress, fast paced environments with heavy machinery and power tools without one recordable accident in over 8,000 hours worked
• Read customer drawings, diagrams, and schematics. Install all perimeter conduit, relay panels, AC/DC power panels, cable trays and communications trays, all to customer specs.
• Oversee all communication (coax, CAT5, and fiber optics) installs for each house to ensure correct and most professional end product on or before estimated ship date.
• Manage multiple assignments without jeopardizing quality.

• Prepared and served food or libations to patrons, focusing on the daily, weekly and monthly specials for food, craft beer and spirits.
• Kept up on knowledge of all 12 revolving craft beers on tap and another 20 in bottles and cans to ensure our customers make the best selection possible.
• As a certified trainer, trained newly hired employees to perform above and beyond The Greene Turtle standards, ensuring everyone worked together as a team.
• Conducted weekly inventory to ensure all beverages and products are properly stocked and available. Kept the bar manager aware of what was and wasn't selling to maximize profits and reduce loss or waste.
• Provided entertainment and open ears to customers while upholding the highest customer service standards.

• Led 16 missions throughout Afghanistan resulting in 700+ manual labor hours with zero mission related injuries.
  
• Attended Warrior Leader Course in March 2007 to better my leadership skills and to prepare myself to become a competent Non-Commissioned Officer.
  
• Commanded and oversaw +12 new troops upon placement, instilling in them the core Army values and fulfilling my duties as a Seargent in the Non - Commissioned Officer Corps.
  

Information Management Officer/Battalion Commander Assistant

• Battalion computer technician for daily system faults.
• Responsible for the installation of necessary computer programs.
• Coordinated all travel for the battalion commander.
• Acted as the personal security detail in order to ensure the safety of the battalion commanders during their movements.
• Created a travel request form on Microsoft Excel from scratch, making preparations for movement across installations easier and more effective.
  
• Ensured required paperwork was properly documented and filed while keeping classified information sent through the correct portal and channels