Aaron Mayes
Fairborn,OH
Summary
Seasoned Operations Manager and talented leader with 8+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
General Manager of Operations
FUSIAN LLC
07.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired monthly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth transitions between seasonal menus.
- Write weekly sales projections based on current sales trends. Using these projections, write weekly schedules ensuring smooth operation of business.
- Place orders to keep product fresh, stocked, and up to current company policies.
- Worked local events to help build partnerships with community (Fairfield Commons mall, Wright State Athletics, Connect E-sports Dayton, etc...)
Grill Master
Red Lobster
06.2018 - 12.2018
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Stored and handled goods correctly to maintain freshness and condition.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Shift Lead/National Trainer
Piada Italian Street Food
11.2014 - 06.2018
- Partnered with management to conduct individual training needs analysis for required coaching and training.
- Aided workers with job improvement skills while developing alternative training methods.
- Leveraged industry trends to deliver up-to-date training.
- Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for training.
Sales Associate
Tilly's World Of Jeans And Tops
11.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - English
Wright State University
Dayton, OHHigh School Diploma -
Pittsfield High School
Pittsfield, MA06.2012
Skills
- Manage Operations
- Operational Efficiency
- Oversee Administrative Functions
- Effective Working Relationships
- Desktops, Laptops and Mobile Devices
- Disciplinary Action
- Team-Building Exercises
- Records Organization and Management
- P&L Administration
- Motivational Techniques
- Customer Loyalty
- Incident Response
- Special Promotions Planning
- Suggestive Selling
- Profit and Loss Control
- Waste Management and Reduction
- Customer Inquiries
- Business Administration
Timeline
General Manager of Operations
FUSIAN LLC
07.2019 - Current
Grill Master
Red Lobster
06.2018 - 12.2018
Sales Associate
Tilly's World Of Jeans And Tops
11.2016 - 05.2017
Shift Lead/National Trainer
Piada Italian Street Food
11.2014 - 06.2018
No Degree - English
Wright State University
High School Diploma -
Pittsfield High School