Aaron McClure
Arnold,MD
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
8
8
years of professional experience
Work History
Problem Management Analyst
Leidos
10.2022 - Current
- Transformed Performance and Problem Managements on-boarding tactics, techniques, and procedures (TTP) to reflect current and updated on-boarding procedures.
- Developed comprehensive reports on problem trends, contributing to continuous improvement initiatives.Coordinated weekly troubleshooting/information dump calls between multiple field commands and vendor to discuss high priority ACAS scanning issue problem ticket. As a result, a resolution was identified closing out three-year-old ACAS scanning issue.
- Wrote weekly roll-ups for leadership documenting troubleshooting steps, efforts, and findings pertaining to two active problem tickets tied to agency deemed critical applications.
- Chaired bi-weekly Problem Management Sync Meeting and provided ticket metrics overview and guidance/answers to questions from field site coordinators and key stakeholders.
- Assured DISA Agencies Problem management NIPRNet and SIPRNet records portals remained updated with current ticket data ranging across three separate ticketing systems (ServiceNow, GTMS, Remedy).
- Discovered ongoing critical service impacting DISA’s network. Weekly syncs with service owner were stood up to generate Problem ticket, investigate, and report on findings to DISA leadership. As a result, Problem ticket Root Cause was identified and fixed before eclipsing the Agencies Average resolve Time (ART).
ASI Watch Officer
Leidos
02.2020 - 10.2022
- Crafted a 96-hour Authorized service interruption mission report weekly and provided in-depth analysis to DISA Senior leadership.
- Established a standard operating procedure (SOP) for ASI Watch officers, SOP detailed everyday tasks, ticket creation, and on-shift responsibilities of an ASI Watch Officer.
- Generated over 1000’s Authorized Service Interruptions (ASI) entries for the ASI team’s internal portal for current and future tracking to ensure 100% visibility of all ongoing and planned DISA network maintenance actions.
- Liaised coordination between White House Comms and DISA Global to re-route a circuit directly supporting the President of the United States mission
Vulnerability Technician
United States Air Force
06.2018 - 02.2020
- Installed 7,800 patches and updates on a government network valued at $5 million dollars, remediating any cyber security vulnerabilities ensuring full and total compliance on SIPRNet.
- Directed a project team on a server installation initiative on the System Network Configuration Manager (SCCM) of the Secret Internet Protocol Router Network (SIPRNet) and coordinated support with AFNIC agency during installation and configuration of the server.
- Commanded project team in creating and deploying weekly third-party software, and monthly Microsoft patches to 2,000 computers and 70 servers bringing computers and serves up to Air Force cyber security network compliance requirements.
- Developed training handbook for a newly created department and its personnel, outlining the department's day- to-day tasks and responsibilities for current and future staff on both NIPRNet and SIPRNet networks.
- Deployed 140 scripts on systems successfully remediating 1,300 critical patches and reducing network vulnerabilities by 50%.
System Administrator
United States Air Force
03.2016 - 06.2018
- Upgraded operating systems and client agent software on 1,800 systems, remediating “WannaCry” network virus vulnerability.
- Built user accounts and modified permissions using active directory for 1,800 users across Gunter air force base.
- Constructed and deployed packages through SCCM for 22K patches and updates to base systems and servers, assuring latest software installed across Gunter-Annex.
- Collaborated with Air Force Enterprise Configuration Management Office (AFECMO) while development and testing took place for Privileged Access Workstations (PAW) for the USAF enterprise network.
- Prioritized help desk service ticket requests and applied diagnostic techniques to identify problems, investigate causes and recommend solutions specific to individual users.
Education
Bachelor of Science - Computer Networks & Cybersecurity
University of Maryland Global Campus
Adelphi, MD12.2023
Skills
- Public Speaking/Briefing
- Technical Writing
- Microsoft Office (Word, Excel, PowerPoint, and Power-Bi)
- BMC Remedy
- ServiceNow
- System Center Configuration manager (SCCM)
- Software Installation
- Performance Improvements
- Network Systems Installation
- Technical Support
- Data Backups
Timeline
Problem Management Analyst
Leidos
10.2022 - Current
ASI Watch Officer
Leidos
02.2020 - 10.2022
Vulnerability Technician
United States Air Force
06.2018 - 02.2020
System Administrator
United States Air Force
03.2016 - 06.2018
Bachelor of Science - Computer Networks & Cybersecurity
University of Maryland Global Campus