Aaron McKinney
Bar Harbor,IN
Summary
Focused worker with experience in Fraud Analysis and Help Desk Support. A valuable and committed professional with dynamic communication, trouble shooting and interpersonal skills. Well versed in MS office suite, Active Directory, JIRA, and OS imaging. CCNA certified, TIA Net+ certified, TIA Server Management and Group Policy Management Certified. Ready to take on a new role with a company where a strong work ethic and self-motivation will be utilized and valued.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Network Administrator/IT Consultant
Edge IT Professionals
10.2022 - Current
- Administered network systems, ensuring optimal performance and security.
- Configured and maintained routers, switches, and firewalls to enhance network reliability.
- Monitored network traffic for anomalies, implementing corrective actions as needed.
- Collaborated with IT teams to troubleshoot complex network issues efficiently.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Conducted routine maintenance and troubleshooting on various security equipment including door access /network cameras
- Installed network equipment on site such as switches/firewalls/access points
- Backed up company data to distributed storage centers to avoid massive data loss.
- Verified continuity of computer and telephone system services for users..
- Maintained applications to keep software current with necessary software updates and upgrades.
- Enabled seamless remote work capabilities by configuring and maintaining VPN access for employees.
- Designed and evaluated WAN and LAN connectivity technologies.
Help Desk Support Specialist
Guaranteed Rate
04.2021 - 10.2022
- Provided technical support for hardware and software issues, ensuring quick resolution and minimal downtime.
- Assisted users with troubleshooting network connectivity problems, enhancing overall user satisfaction.
- Coordinated installation and configuration of new systems, streamlining onboarding processes for new employees.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
- Patched software and installed new versions to eliminate security problems and protect data.
Help Desk Specialist
Fetch Rewards
11.2020 - 04.2021
- Helped users via telephone to diagnose and triage problems.
- Supported team computer needs with skilled installation of devices, cables and software.
- Managed system performance by monitoring operations and correcting routine issues.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
- Active directory management
- Detailed imaging and operation knowledge of Windows 7/10 and Mac OS up to Big Sur
- Resolved user inquiries submitted via JIRA ticket management system and Zendesk tickets
Fraud Team Lead
M1 Finance
01.2020 - 11.2020
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Scheduled and conducted interviews Analyzed large amounts of data to find patterns of fraud and anomalies.
Senior Fraud Analyst
Paypal/Venmo
06.2017 - 01.2020
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
Fraud Analyst
Vivid Seats
06.2015 - 05.2017
- Notified customers when fraudulent activity was detected in an effort to reduce impact Participated in group discussions with team members to brainstorm new ways to combat fraud Identified fraud patterns and anomalies through the effective analysis of large quantities of data.
Call Center Representative
Seasons Heating & Cooling
08.2014 - 07.2015
- Evaluated customer account information to assess current issues and determine potential solutions.
- Prepared, completed and processed customer account forms and database changes.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Consulted with customers to determine best methods to resolve service and billing issues.
Education
Associate of Science -
Moraine Valley Community College
Palos Hills, ILBachelor of Science - undefined
University of Texas At Austin
Austin, TXSkills
- Customer Service
- Upgrade coordination
- Network troubleshooting
- System administration
- Technical support
- Network systems installation
- Hardware and software monitoring
- Wireless networking
- VPN configuration
- Server management
- Firewall management
- Router configuration
Certification
CCNA
TIA Net+
TIA Server Management
TIA Group Policy Management
Timeline
Network Administrator/IT Consultant
Edge IT Professionals
10.2022 - Current
Help Desk Support Specialist
Guaranteed Rate
04.2021 - 10.2022
Help Desk Specialist
Fetch Rewards
11.2020 - 04.2021
Fraud Team Lead
M1 Finance
01.2020 - 11.2020
Senior Fraud Analyst
Paypal/Venmo
06.2017 - 01.2020
Fraud Analyst
Vivid Seats
06.2015 - 05.2017
Call Center Representative
Seasons Heating & Cooling
08.2014 - 07.2015
Bachelor of Science - undefined
University of Texas At Austin
Associate of Science -
Moraine Valley Community College