Aaron McMahon
Stockton,CA
Summary
Resourceful Computer Technician with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. known for productivity and efficiency in completing tasks. Specialize in hardware troubleshooting, software installation, and network configuration. Excel in problem-solving, time management, and communication skills, ensuring seamless operation and support in technical environments.
Overview
7
7
years of professional experience
Work History
Computer Technician
I.T. Network Service LLC
Stockton, California
01.2023 - Current
- Called and consulted with clients regarding technology equipment details, needs and problems.
- Interact with clients to understand their issues and explain solutions.
- Maintain great customer service.
- Design, Install and maintain MDF and IDF (servers)
- Perform repairs and installation for company CCTV cameras and systems.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
- Complete installation from running cable to setting up software for residential and commercial clients.
Office Manager
Telephase
Lodi, California
04.2020 - 01.2023
- Managed, scheduled and coordinated office functions.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner
- Managed daily content creation and curation for Facebook, Twitter, Instagram, and LinkedIn, aligning with brand voice and marketing goals.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Trained end-users on basic computer use and proper maintenance procedures.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Set up wireless networks for home users utilizing the latest security protocols.
Window Cleaner
Clear Reflections
Mountain House, CA
06.2018 - 05.2020
- Cleaned windows using a squeegee, cleaning solution, and various tools to remove dirt, grime, and debris.
- Responded promptly to customer inquiries about services offered.
- Followed safety processes for all manual and electric cleaning equipment.
- Operated and stocked company vehicles with supplies.
- Climbed ladders up to three stories high while carrying supplies safely.
- Responded promptly to customer inquiries regarding services provided.
- Kept accurate records of jobs completed along with any additional notes concerning customer requests or issues encountered during the job.
Education
Desktop Support (Technology) - Information Technology
University of Phoenix
Tempe, AZ01-2018
Associate of Science - Recording Arts
Los Medanos College
Pittsburg, CA08-2015
Skills
- Great customer service
- Professional computer technician
- Help desk support
- Systems configuration
- Cable pulling
- Technical support
- Network administration
- Server maintenance
Timeline
Computer Technician
I.T. Network Service LLC
01.2023 - Current
Office Manager
Telephase
04.2020 - 01.2023
Window Cleaner
Clear Reflections
06.2018 - 05.2020
Desktop Support (Technology) - Information Technology
University of Phoenix
Associate of Science - Recording Arts
Los Medanos College