Tanya Schroeder
Manchester,CT
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Medicare Advocate
Quote Velocity
06.2023 - 07.2025
- Managed approximately 30 inbound and outbound calls per day from clients.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Advocated for clients' needs, ensuring comprehensive understanding of services offered.
- Resolved client inquiries efficiently, enhancing overall customer satisfaction.
- Maintained strong relationships with clients, fostering trust and loyalty
SUBSTITUTE TEACHER / HOMESCHOOL/Online ESL Teacher
ESS / VIPKID
09.2008 - 01.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Taught English as a second language, Online, to children in China, ages 5 to 12.
- Developed Individual study plans for students at different age levels.
Education
Bachelor of Science - Psychology
St. Thomas University
Miami Gardens, Florida06-1999
Skills
- Interpersonal skills
- Team collaboration
- Creative and critical thinking
- Written communication
- Attention to detail
- Effective multitasking
- Time management
- Building trust and relationships
- Support services
- Exceptional telephone etiquette
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medicare Advocate
Quote Velocity
06.2023 - 07.2025
SUBSTITUTE TEACHER / HOMESCHOOL/Online ESL Teacher
ESS / VIPKID
09.2008 - 01.2023
Bachelor of Science - Psychology
St. Thomas University