Stephanie Rainey

Inbound and outbound call center for Medicare Recipients

• Deliver friendly service and offered expert support in every interaction.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided excellent customer service to resolve customer complaints in a timely manner. Handled Inbound and outbound call center for Medicare Recipients
• Delivered friendly service and offered expert support in every interaction.

• I followed lesson plans provided by the Teacher to create a cohesive and consistent learning experience for students, managed the classroom effectively to encourage student participation and maintained a positive learning environment
• I also supervised students in and out of the classroom, including in the halls, on the playground and in the cafeteria.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.

• Customer Service Clerk and I processed check advances
• I handled cash and performed customer service daily for 8 to 9-hour periods
• I performed my job with little to no supervision, which included but were not limited to multitasking, performing financial duties, logging and reporting daily transactions.
• Executed top-notch customer service and assistance for Owners.

• I met customer service needs
• I merchandised, planned and coordinated sales
• I worked closely with managers and store owners to coordinate and determine the most cost-effective marketing strategies
• Performed administrative duties, placed orders for merchandise, maintained accounts with many different distributors, and made deposits.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.