Austin Casey
Phoenix,AZ
Summary
I am seeking a challenging yet fulfilling position that will utilize my computer technical skills and customer service experience to its full potential. As a motivated professional, I am capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
14
14
years of professional experience
Work History
Medicare Advocate
RetireeFirst
05.2023 - Current
- Resolving members' questions, inquiries, and concerns quickly and efficiently.
- Explaining membership benefits and processes to current and potential members.
- Developing and maintaining relationships with members to ensure satisfaction and loyalty.
- Performing account maintenance activities such as updating member information and issuing new membership cards.
- Answering phone calls and written questions, concerns, and complaints regarding members concerns.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
Patient Navigator
Optum Home Infusion
01.2022 - 04.2023
- Establishes close relationships with and serves as primary point of contact for clients
- Communicate with Care Team members (Care Coordinators, primary care physicians
and other health care providers) to facilitate client care - Observe, report, and assess client self-administration of medication
- Identify resources for clients to overcome barriers to care, such as transportation,
housing, and childcare arrangements - Remain aware of current services offered by service providers, such as mental health,
housing, and employment assistance - Maintain strict confidentiality in accordance with agency policies
Benefits Determination
Optum Home Infusion
09.2021 - 01.2022
- Enter data into carelink accurately
- Contact the insurance company to verify benefits and clinical information
- Prepare and Upload patient's documents, verify member's data
Pharmacy Clerk
UnitedHealth Group
12.2019 - 01.2022
- Enter data into the pharmacy system accurately
- Interpret providers' prescriptions and creates order as permitted by state regulation
- Verify validity of prescriptions and document verification per company procedures
- Notify pharmacist of relevant clinical information gathered during calls to provider or patient
- Contact the physician's office to communicate clinical information when needed
- Prepare and scan documents, verify member/patient data
Dietary Aide
La Jolla Nursing & Rehabilitation
08.2019
- Set up and take down dining areas
- Cook
- Prepare short term food items
- Collect and input meal preferences
Golf Shop
Torrey Pines Club Corporation
08.2018 - 08.2019
- Assist golfers with all golfing and Torrey Pines experience needs
- Customer Service
- Sales report generation
- Responsible for pricing accuracy and inventory
Outside Services
Tucson Country Club
01.2018 - 05.2018
- Providing details to golfers of course play
- Pro shop course duties
- Answering calls from golfers in need of assistance on course
Outside Services
Gillette Ridge Golf Club
05.2017 - 11.2017
- Directing and assisting golfers daily
- Providing specific golf club services for golfers
- Coordinating guest activities with the club house
Office Assistant
Manchester Honda
09.2012 - 05.2017
- Organizing and distributing dealership service documents
- Filing documents per specific requirements and parameters
Assistant Coach
Glastonbury Little League
06.2011 - 08.2017
- Teaching children the physical aspects of baseball
- Mentoring children to help them develop their individual self-confidence
- Coaching for success for both on and off the baseball field
Nanny
Self Employed
09.2010 - 05.2017
- Kept House clean and organized
- Light Errands /grocery shopping/keeping the home schedule up to date and on time
- Transporting child/children to sporting events, playground, hikes, etc
- Created a stimulating environment for play and educational purposes
Education
Associate of Science - Computer Technology
Manchester Community College
Manchester, CT05.2017
Certificate - Web Technology
Manchester Community College
Manchester, CT05.2017
Skills
- Active Listening
- Communication
- Computer Skills
- Customer Service
- Interpersonal Skills
- Web Technology design
- Technical support
- Sales
- Laptop troubleshooting
Timeline
Medicare Advocate
RetireeFirst
05.2023 - Current
Patient Navigator
Optum Home Infusion
01.2022 - 04.2023
Benefits Determination
Optum Home Infusion
09.2021 - 01.2022
Pharmacy Clerk
UnitedHealth Group
12.2019 - 01.2022
Dietary Aide
La Jolla Nursing & Rehabilitation
08.2019
Golf Shop
Torrey Pines Club Corporation
08.2018 - 08.2019
Outside Services
Tucson Country Club
01.2018 - 05.2018
Outside Services
Gillette Ridge Golf Club
05.2017 - 11.2017
Office Assistant
Manchester Honda
09.2012 - 05.2017
Assistant Coach
Glastonbury Little League
06.2011 - 08.2017
Nanny
Self Employed
09.2010 - 05.2017
Associate of Science - Computer Technology
Manchester Community College
Certificate - Web Technology
Manchester Community College
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