Experienced Technician and Courier Driver with extensive experience in Point of Sale (POS) system installations, troubleshooting, and handling sensitive medical materials. Proven ability to lead teams, manage projects, and ensure timely delivery in high-pressure environments. Skilled in technical support, network setup, and bio hazard material handling.
Overview
2025
2025
years of professional experience
Work History
Lead Technician (Travel)
Retail Technology Group
, Florida
06.2023 - 06.2024
Roll-outs projects and upgrade to Point-of-sales at sites and restaurants in different states
Provided field service support for POS systems across retail locations
Installed, configured, and maintained POS terminals, including back- office systems for multiple retail sites
Installed, configured, and maintained POS terminals, including back- office systems for multiple retail sites
Coordinated with teams to have weekly meetings for upcoming projects and provided progress updates to senior management
Traveled to multiple locations to troubleshoot and resolve hardware and software issues related to POS systems
Lead Technician
3b2 Solutions (Fiesta Group)
Dallas, TX
12.2019 - 05.2023
Installations and services for POS systems in Pollo Tropical, Red Lobster, and various restaurants
Repaired POS equipment, including NCR and IBM registers, HP data racks, OCB menu boards, Yealink phones, CCTV cameras, bump bars, and more
Imaged, configured, and tested new hardware to meet client specifications
Managed teams to ensure efficient and timely installations
100% travel to various client locations
Field Technician
Spencer Technologies
Atlanta, GA
03.2011 - 09.2019
Installed POS systems, cabling, switches, routers, and data racks at retail sites across the U.S
Terminated data jacks, patch panels, and managed cable infrastructure for clients, including Gap, Old Navy, Brooks Brothers, Guitar Center, H&M, and Academy Sports
Assisted with break/fix repairs, network setups, data migrations, and hardware upgrades
Fire Alarm Technician
High Rise Fire Protection Corp
Brooklyn, NY
02.2003 - 09.2010
Assisted in the installation of fire alarm systems across New York City and New Jersey
Worked with Notifier, Faraday, Silent Knight, and EST systems
Troubleshot and resolved issues in commercial fire alarm installations
Conducted annual inspection and maintenance tests
Courier Driver
Promed Express
Safely transported sensitive medical materials (e.g., specimens, lab results, medication) between hospitals, laboratories, and healthcare facilities
Maintained proper storage and handling conditions for bio hazardous materials during transport
Utilized GPS and routing tools to ensure timely deliveries, adhering to strict delivery schedules
Communicated effectively with dispatchers, healthcare providers, and medical staff to ensure smooth operations
Complied with company, state, and federal regulations regarding medical item transportation
Education
Computer Information Systems - Computer Information Systems
New York City College of Technology
Brooklyn, NY
Skills
POS System Installation & Troubleshooting
Network Setup & Cabling
Team Leadership & Training
Hardware Configuration & Testing
Technical Support & Project Coordination
100% Travel & Multi-Site Management
Biohazard Material Handling
Timeline
Lead Technician (Travel)
Retail Technology Group
06.2023 - 06.2024
Lead Technician
3b2 Solutions (Fiesta Group)
12.2019 - 05.2023
Field Technician
Spencer Technologies
03.2011 - 09.2019
Fire Alarm Technician
High Rise Fire Protection Corp
02.2003 - 09.2010
Courier Driver
Promed Express
Computer Information Systems - Computer Information Systems
New York City College of Technology
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