Aaron Mullen
Marengo,IL
Summary
Dedicated and results-driven retail manager with over 14 years of proven leadership in the dynamic retail industry. Adept at driving operational excellence, maximizing sales, and delivering exceptional customer experiences. Known for cultivating high-performing teams and implementing strategic initiatives to achieve and exceed sales targets. Expert in inventory management, merchandising, and customer service, consistently optimizing store performance. Seeking to bring my extensive experience and passion for elevating retail operations to a growthfocused organization
Overview
15
15
years of professional experience
1
1
Certification
Work History
Digital Experience Manager
Meijer
05.2024 - Current
- Plans, directs and supervises team members in the day to day operations within various departments of the store.
- Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient.
- Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.
General Manager
Office Depot
02.2024 - 04.2024
- Responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location
- Has accountability for managing sales performance and identifying sales opportunities
- Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores
- Ensure maximum sales and profitability by focusing on key business initiatives.
Store Executive
Kohl's
01.2023 - 11.2023
- Recruit, interview and hire talent
- Collaborate with the store executive team to develop and execute associate retention strategies
- Continuously develop and coach all associates, including appraising their performance for the purpose of recommending and executing on promotions or other changes in position
- Make informed decisions to support store expense management (e.g
- Payroll, productivity, shortage) and maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising.
Store Lead
Walmart
06.2022 - 01.2023
- Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service;
- Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved; assisting the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales
Assistant Store Manager
Walmart
09.2009 - 06.2022
- Drive, develop, and implement the business plan for area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements
- Investigate and ensure associate, customer and supplier concerns are resolved, using own judgment or consulting others when needed.
Education
High School Diploma -
Pecatonica High School
05-2008
Some College (No Degree) - Computer Science
Rock Valley College
Skills
- Leadership
- Communication
- Customer Service
- Inventory Management
- Problem Solving
- Easily Adaptable
- Business Acumen
- Team Building
- Time Management
- Merchandising
Certification
ISO 22000 Foundation - Food Safety Certification, 04/01/19, 04/01/24
Timeline
Digital Experience Manager
Meijer
05.2024 - Current
General Manager
Office Depot
02.2024 - 04.2024
Store Executive
Kohl's
01.2023 - 11.2023
Store Lead
Walmart
06.2022 - 01.2023
Assistant Store Manager
Walmart
09.2009 - 06.2022
High School Diploma -
Pecatonica High School
Some College (No Degree) - Computer Science
Rock Valley College