Aaron Murillo
San Marcos,TX
Summary
Results-driven IT support specialist with a strong foundation in system administration, including Microsoft 365, Active Directory, and endpoint management. Experienced in resolving high volumes of technical issues while maintaining top performance metrics in ticket closures and user satisfaction. Adept at troubleshooting, system maintenance, and supporting secure, reliable IT environments. Looking to leverage hands-on experience into a System Administrator role with greater responsibility in infrastructure and operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Support Technician
Skyriver IT
San Marcos, TX
04.2025 - Current
- Provide remote technical support to end users by diagnosing and resolving hardware, software, and network issues across Windows environments.
- Troubleshoot and support Microsoft 365 services, including Outlook, OneDrive, and SharePoint, ensuring seamless user access and data synchronization.
- Manage user accounts, permissions, and device policies within Active Directory and Azure AD environments.
- Administer and maintain Windows systems, including patch management, system updates, and performance optimization across endpoints and servers.
- Implement and support security practices such as BitLocker encryption, access controls, and compliance with organizational IT policies.
- Monitor and maintain system health by troubleshooting service disruptions, analyzing root causes, and proactively preventing recurring issues.
- Assist in network and infrastructure support, including IP management, device connectivity, and coordination with firewall and network configurations.
Customer Support Representative (CSR)
IBEX Global
New Braunfels, TX
10.2024 - 04.2025
- Provide timely and prompt assistance to ensure high member satisfaction.
- Deliver excellent customer service, creating a positive experience for every client.
- Maintain meticulous and accurate records of client interactions to support quality assurance.
- Efficiently operate scheduling software and manage customer databases for seamless service delivery.
- Utilize problem-solving skills to handle complex issues and ensure positive resolutions.
- Collaborate with multiple departments to resolve inquiries and address members' needs comprehensively.
Camp Counselor
A Mother's Choice
Hutto, TX
05.2019 - 12.2022
- Supervised groups of children during recreational activities.
- Developed strong relationships with parents to provide updates on their child's progress at camp.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Reported incidents and accidents to supervisors and completed necessary paperwork.
Education
Bachelor of Business Administration - Computer Information Systems
Texas State University
San Marcos, TX08-2024
Skills
- Troubleshooting abilities
- Technical support
- System maintenance
- Ticket management
- Performance optimization
- Verbal Communication
Accomplishments
- Led remote support team in total tickets resolved, consistently ranking #1 in monthly closures across a 10-month period
- Achieved highest customer satisfaction volume on the team, earning the most user reviews per month for 10 consecutive months
Certification
- Kaseya Certified Technician in Datto RMM
- Kaseya Certified Technician in AutoTask
- Kaseya Certified Technician in ITGlue
Timeline
Remote Support Technician
Skyriver IT
04.2025 - Current
Customer Support Representative (CSR)
IBEX Global
10.2024 - 04.2025
Camp Counselor
A Mother's Choice
05.2019 - 12.2022
Bachelor of Business Administration - Computer Information Systems
Texas State University