Aaron Navarro
Colton,California
Summary
Accomplished assistant store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Journeys
03.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
The Habit Burger Grill
04.2021 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Rialto High School
Rialto, CA06.2019
Skills
- Business Development
- Stock Management
- Records Management
- Department Oversight
- Customer Relations
- Incident Reports
- Customer Service and Engagement
- Time Management
- Issue Resolution
- Mentoring and Coaching
- Vital Signs Monitoring
- CPR and First Aid
Timeline
Assistant Store Manager
Journeys
03.2023 - Current
Assistant Manager
The Habit Burger Grill
04.2021 - 03.2023
High School Diploma -
Rialto High School
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