AMANDA BROOKS
ARAB ,AL
Summary
Dynamic leader with extensive experience in retail operations and team management, notably at Publix. Excelled in enhancing customer experience and driving sales growth through strategic planning and inventory control. Skilled in staff training and development, achieving significant improvements in employee retention and customer satisfaction. Demonstrated proficiency in POS systems and Microsoft Office Suite, contributing to a 20% increase in store efficiency. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Publix
12.2022 - 01.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Bakery Department Manager
PUBLIX
09.2022 - 12.2022
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
- Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
- Successfully introduced new product lines that catered to evolving customer preferences while maintaining traditional offerings for loyal clientele.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Established strong vendor relationships for reliable supply chain management and effective cost negotiation.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Spearheaded seasonal menu planning efforts, incorporating festive ingredients into unique offerings that drove customer interest during holiday periods.
- Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
- Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
- Monitored inventory levels and identified opportunities for cost savings.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
Assistant Bakery Manager
Publix
09.2021 - 09.2022
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
- Implemented creative merchandising strategies to attract customers and drive impulse purchases within the bakery department.
- Assisted in the development of new bakery items, resulting in expanded product offerings and increased sales.
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
- Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.
- Participated in regular quality control checks on bakery items, ensuring consistent taste, appearance, and freshness across the board.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
- Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
- Inspected, checked, and monitored baking products and supplies to guarantee freshness.
- Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
- Collaborated with store management to create promotional events and seasonal displays for bakery products.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
- Improved communication among team members through regular meetings and open dialogue regarding operations updates or issues requiring attention.
- Coordinated staff schedules, balancing workloads while maintaining high-quality output and efficiency.
- Assisted in budget planning and cost-control measures, contributing to the financial success of the bakery department.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Bakery Clerk
PUBLIX
02.2018 - 09.2021
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
CNA
ALBERTVILLE NURSEING HOME
01.2016 - 12.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
BRINDLEE MOUTAIN HIGH SCHOOL
Guntersville, AL03.2018
Skills
- Problem-Solving
- Customer Service
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Store operations
- Stock management
- Team Management
- Employee Scheduling
- Hiring and Training
- Staff Management
- Pricing and Markdowns
- Work Planning and Prioritization
- Mentoring and Coaching
- Goals and performance
- Display Setup
- Loss Prevention
- Employee Coaching
- Sales expertise
- Sales Techniques
- Strategic Planning
- Relationship building and management
- Sales Growth
- Issue Resolution
- Staff Scheduling
- Transaction Processing
- Stock Rotations
- Order Management
- Inventory counting
- Strategic Merchandising
- Sales Strategies
- Records Management
- Shift Scheduling
- Microsoft Office Suite
- Business development and planning
- Flexible Schedule
- Business Development
- Records Maintenance
- Incident Reports
- Assignment Delegation
- Marketing and Promotions
- Workforce Management
- Performance Evaluations
- Regulatory Compliance
- Human resource policies
- Consultative Sales
- Process Improvements
- Program Administration
- Pivot tables
- Inventory Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Staff training/development
- Operations Management
- Delegating Work
- Scheduling
- Employee Motivation
- Staff Development
- Sales Tracking
- Schedule Management
- Financial Management
- Inventory Tracking and Management
- Recruitment
- Management Team Building
- Payroll Administration and Timekeeping
- Employee Development
- Goal Setting
- Direct Sales
- Employee Relations
- Hiring and Onboarding
- Performance Improvement
Timeline
Assistant Store Manager
Publix
12.2022 - 01.2023
Bakery Department Manager
PUBLIX
09.2022 - 12.2022
Assistant Bakery Manager
Publix
09.2021 - 09.2022
Bakery Clerk
PUBLIX
02.2018 - 09.2021
CNA
ALBERTVILLE NURSEING HOME
01.2016 - 12.2017
High School Diploma -
BRINDLEE MOUTAIN HIGH SCHOOL
Similar Profiles
Camila PerezCamila Perez
Guest Services at PublixGuest Services at Publix
Ahkeelah BarzeyAhkeelah Barzey
Bakery Associate at PublixBakery Associate at Publix
Marcos HanonoMarcos Hanono
Grocery Stock Clerk at PublixGrocery Stock Clerk at Publix