Lisa Schutte Mohr
Jupiter,FL
Summary
Accomplished customer service representative known for effective listening and tailored support strategies. Committed to driving customer satisfaction and optimizing sales processes through proactive engagement and relationship building.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Publix
11.2024 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
Real Estate Agent
Donohue Real Estate
11.2017 - Current
- Negotiated contracts and agreements to maximize value for clients.
- Developed and maintained strong relationships with buyers and sellers.
- Conducted market analysis to inform pricing strategies and property listings.
- Coordinated open houses and property viewings to enhance client engagement.
- Negotiated property sales and leases, achieving favorable terms for clients.
- Developed tailored marketing strategies for diverse property listings to enhance visibility.
Sales Manager /Head Customer Service Manager
GEO GLOBAL PARENTERS
05.2008 - 04.2016
- Developed and executed strategic sales initiatives to increase market share.
- Analyzed sales data to identify trends and drive informed decision-making.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with marketing teams to align campaigns with sales objectives and maximize outreach efforts.
- Streamlined reporting processes, ensuring timely access to critical sales information for stakeholders.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Bachelor of Science - Sports Management
Lynn University
Boca Raton, FL08-2006
Skills
- Client support
- Effective listening
- Problem-solving skills
- Efficient data input
- Conflict resolution
- Sales training facilitation
- Staff management
- Expertise in product features and benefits
- Sales process optimization
Timeline
Customer Service Representative
Publix
11.2024 - Current
Real Estate Agent
Donohue Real Estate
11.2017 - Current
Sales Manager /Head Customer Service Manager
GEO GLOBAL PARENTERS
05.2008 - 04.2016
Bachelor of Science - Sports Management
Lynn University