Aaron Nelson
Hutchinson
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cybersecurity position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Systems Administrator
Jacam Chemical Company
07.2024 - Current
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
Desktop Support Lead
Jacam Chemical Company
01.2023 - 07.2024
- Reduced downtime for employees by swiftly resolving technical issues and providing timely assistance.
- Developed comprehensive documentation for common troubleshooting procedures, expediting resolution time.
- Collaborated with IT team to plan and execute hardware upgrades, ensuring seamless transitions for endusers.
- Enhanced user experience with proactive maintenance of hardware and software components.
Desktop Support I
Jacam Chemical Company
02.2019 - 01.2023
- Collaborated with IT management to develop and execute an efficient desktop support strategy, ensuring consistent service levels across the organization.
- Ensured data security by assisting with the implementation of antivirus software and other security measures on desktop systems.
- Improved overall system performance by performing regular maintenance tasks on desktop computers.
- Implemented proactive measures for detecting potential system vulnerabilities, reducing the risk of security breaches and data loss.
Clay Plant Operator
Jacam Chemical Company
11.2016 - 02.2019
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
Education
High School Diploma -
Hutchinson High School
Hutchinson, KS05-2004
Skills
- Microsoft Office Suite
- Technical support
- Hardware troubleshooting
- Data security
- Windows administration
- Incident management
- Email administration
- Server and system administration
- Adaptability and Problem Solving
Accomplishments
Decorated US Army Veteran 2003-2008
Involved in Operation Iraqi Freedom
Certification
- Google IT Support Professional Certificate
https://coursera.org/share/2268008b9b45a66d3dcbdd58841169db
- Google Cybesecurity Certificate
https://coursera.org/share/ed945251002e7adfec89b7ea0293bc1e
Timeline
Systems Administrator
Jacam Chemical Company
07.2024 - Current
Desktop Support Lead
Jacam Chemical Company
01.2023 - 07.2024
Desktop Support I
Jacam Chemical Company
02.2019 - 01.2023
Clay Plant Operator
Jacam Chemical Company
11.2016 - 02.2019
High School Diploma -
Hutchinson High School
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