Aaron Newman
Minneapolis,MN
Summary
(*)Denotes performance review remarks
Customer Service Professional: Passionate about collaborating with customers to deliver solutions • 9+ years customer service experience • “He excels at replying to customer emails professionally and effectively”*
Problem Solver: Able to independently generate and implement solutions without assistance • ”He rarely needs to ask for help or escalate issues. He can figure out most issues himself and retains/applies that information when the situation comes up again”*
Quick Learner: Continuously prioritizing learning to stay on top of tech trends • “He is super easy to train and absorbs information imperative to scheduling…he picks up new tasks like they are nothing”*
People Oriented: Proficient communicator • Received perfect 4/4 score on performance review for being able to collaborate with peers and superiors respectfully • “His expertise is valued on our team, and others come to lean on him for assistance with loads”*
Overview
6
6
years of professional experience
Work History
Associate Operations Coordinator
C.H Robinson
Eden Prairie, MN
10.2021 - Current
- Schedule Pickup and Deliveries for multiple different accounts on E2open/Blujay, with a 114% productivity rating as per performance review
- Increase load efficiency by identifying problems and solutions related to loads and locations with recurring issues
- Effectively communicate with internal personnel, Distribution Centers, and customers
- Create orders, activate shipments, build and assign loads, schedule appointments, track and trace shipments, and enter events
- Monitor task boards and assign email accounts to respond to customer and carrier requests
- Escalate questions or requests when necessary, follow through on customer or carrier requests to ensure satisfaction
Team Member/Firearm Specialist
Mill’s Fleet Farm
Winona, MN
08.2018 - 08.2021
Education
Bachelor Of Science in Applied Computer Science -
Winona State University
05.2021
Skills
- MySQL
- E2open/Blujay
- Microsoft Office Suite
- Navisphere
- Costco Transportation Management System
- Supply Chain Concepts
- PHP
- GIT
- HTML/CSS
- Java
Timeline
Associate Operations Coordinator
C.H Robinson
10.2021 - Current
Team Member/Firearm Specialist
Mill’s Fleet Farm
08.2018 - 08.2021
Bachelor Of Science in Applied Computer Science -
Winona State University