Customer-oriented General Manager with three years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
Work History
General Manager of LOF-Xpress
LOF-Xpress
875 SE Oralabor Rd. Ankeny IA 50021
10.2021 - 02.2024
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assisted in recruiting, hiring and training of team members.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Introduced new methods, practices, and systems to reduce turnaround time.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Raised property accuracy and accountability by creating new automated tracking method.
Reduced operational risks while organizing data to forecast performance trends.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
Trained and guided team members to maintain high productivity and performance metrics.
Fedex Ground Package Handler
Fedex
01.2020 - 01.2021
Proved successful working within tight deadlines and a fast-paced environment.
Supported a positive work atmosphere by cooperating with supervisors and coworkers, resolving any conflicts professionally.
Verified quantity and description of materials received by checking merchandise against packing list.
Dowling Catholic Middle School Assistant Cross Country Coach
Dowling Catholic Middle School
01.2019 - 01.2021
Taught fundamental skills, team play and team strategy to build optimal running team.
Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Facilitated group coaching sessions and provided individual coaching support.
Monitored student-athletes'' academic progress, ensuring eligibility requirements were met for competition participation.
Cross Country assistant coach for Waterloo West High school
Waterloo West High school
07.2018 - 11.2019
Scribe at Allen Memorial Hospital
Allen Memorial Hospital
02.2018 - 05.2019
Physician's medical scribe
Collaborated with team members to share knowledge and keep workflow moving smoothly.
Assisted with research projects by transcribing patient data and reports.
Bartels Retirement Community
Bartels Retirement Community
09.2016 - 04.2017
Music leader for sunday morning worship
Byrnes Pool
Byrnes Pool
05.2014 - 08.2016
Lifeguarding- 2 years
Ertl Power Washing
Ertl Power Washing
05.2009 - 08.2014
Young Arena
Young Arena
08.2010 - 05.2014
Event staff- customer satisfaction and facility maintenance
Pioneer
Pioneer
07.2010 - 07.2013
Detasseling in Dysart, Iowa
Education
Doctor of Podiatric Medicine -
Des Moines University
Des Moines
10.2021
Master of Science in Anatomy -
Des Moines University
Des Moines, IA
10.2021
Biology Major with an emphasis in Pre-Med and Religion Minor -
Wartburg College
Waverly
05.2018
Fundamentals of Oral Communication, Composition 1 -
Hawkeye Community College
10.2014
Waterloo West High School
05.2014
Skills
Leadership and team building
Product and Sales Analysis
Vendor Sourcing
Business Growth Initiatives
Management Team Building
Communication, leadership, and motivation
Piano Musician, playing for over 12 years
Efficient type-writist 100 words per minute
CPR certified
Staff Training and Development
Goal Setting
Facility Management
Honors And Awards
Iowa All-State Band participant- Alto Saxophone 2012-2013
Terrace Hill Governor's Scholarship Finalist 2014
DIII National qualifier for Cross Country 2016-2017
Wartburg college Dean's list 2014-2018
Des Moines University Dean's List 2020-2021
Volunteer Experience
House of Hope, 1614 W 4th St, Waterloo, IA, 50702, 2018-2019, Serve on the fundraiser committee
Cedar Heights Baptist Church, 2018-2019
Mission Trip to Togo, Africa, 2017. Spent the summer serving on a missionary compound in the hospital, auto shop, and other maintenance needs
Mission Trip to Guaimaca, Honduras, 2015, Traveled with Time Global to serve in Guaimaca in the local hospital for 2 weeks
Northeast Iowa Food bank, 2012-2013, Fundraised a can food drive for four years
Body Basics Physical Therapy Clinic, 2011-2014, Trained Physical Therapy technician- applied clinical equipment on patients.
References
Styles Stadtlander, 515-229-3806, Associate Pastor, Westkirk Presbyterian Church
Dr. Ryan Chapman, +1 309-830-0557, Head Coach of Cross Country, Assistant Coach of Track and Field, Wartburg College, ryan.chapman@wartburg.edu
Mr. John Ertl, 319-610-5342, Previous owner, Ertl Power Washing
Mark Jensen, 515-991-4054, Former General Manager, LOF-Xpress SportsPlex, mark.jensen@lof-xpress.com
Timeline
General Manager of LOF-Xpress
LOF-Xpress
10.2021 - 02.2024
Fedex Ground Package Handler
Fedex
01.2020 - 01.2021
Dowling Catholic Middle School Assistant Cross Country Coach
Dowling Catholic Middle School
01.2019 - 01.2021
Cross Country assistant coach for Waterloo West High school
Waterloo West High school
07.2018 - 11.2019
Scribe at Allen Memorial Hospital
Allen Memorial Hospital
02.2018 - 05.2019
Bartels Retirement Community
Bartels Retirement Community
09.2016 - 04.2017
Byrnes Pool
Byrnes Pool
05.2014 - 08.2016
Young Arena
Young Arena
08.2010 - 05.2014
Pioneer
Pioneer
07.2010 - 07.2013
Ertl Power Washing
Ertl Power Washing
05.2009 - 08.2014
Doctor of Podiatric Medicine -
Des Moines University
Master of Science in Anatomy -
Des Moines University
Biology Major with an emphasis in Pre-Med and Religion Minor -
Wartburg College
Fundamentals of Oral Communication, Composition 1 -