Aaron Paige
Pasadena,TX
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level account manager position to help launch career while achieving company goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Professional Barber
Fit Barber 82
Houston, TX
03.2017 - Current
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Performed administrative duties such as scheduling appointments, billing customers, and filing paperwork.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
- Handled incoming phone calls and scheduled appointments.
- Met with customers to discuss style options, preferences and special requirements.
Sales & Marketing Supervisor
One True Hope
Dallas, TX
08.2008 - 02.2017
- Managed and oversaw sales team of 10 employees
- Responsible for acquiring customers and building client relationships
- Handled Direct Sales
- Performed cold calls to potential customers
- Assisted with client accounts.
- Analyzed market trends to identify potential opportunities for growth.
- Designed creative marketing materials such as brochures, flyers, and posters to support promotional efforts.
- Analyzed customer feedback to improve products and services.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
Account Manager
Verizon Wireless
Dallas, TX
12.2006 - 08.2008
- Responsible for monitoring & achieving sales target for Base Management & Telesales teams
- Handled all administrative aspects of the sales
- Assisted in assessment of current programs and worked to streamline to gain efficiencies
- Managed day to day work flow of staff
- Optimized company profitability by coaching front line CSR’s on new selling techniques
- Provided feedback on the teams’ progress
- Monitored team for quality while providing feedback to individuals
- Assisted with recruiting, conducted phone screens and live interviews
- Wrote and administered individual performance reviews
- Identified areas and recommended changes to increase departmental, team and individual performance
- Handled escalated calls when necessary
- Responsible for providing adequate information to the customer
- Handled customer related issues concerning their services while maintaining strong product knowledge
- Provided pertinent information on product insurance and warranty, which enabled the customer to make a more knowledgeable decision with purchase.
Education
High School Diploma -
John Adams High School
Miami, FL11.2006
Skills
- Target processes in need of improvement and efficiency to better serve the client and increase profitability
- Develop relationships with client's key management through regular communication and reporting
- Create, review, and ensure delivery of client reports for service and delivery & quality control
- Quality Assurance
- Talent Development
- Schedule Coordination
- Technical Support
- Account Management
- Call Center Operations
- Complaint Resolution
- Training and Mentoring
- Handling Escalations
- Marketing Savvy
- Relationship Building
Accomplishments
- 2007 Verizon Sales Rep winner circle top 3 in region
Timeline
Professional Barber
Fit Barber 82
03.2017 - Current
Sales & Marketing Supervisor
One True Hope
08.2008 - 02.2017
Account Manager
Verizon Wireless
12.2006 - 08.2008
High School Diploma -
John Adams High School