Deadline-driven individual with over 9 years of leadership experience working in the commercial cargo aviation industry and logistics. Personable and efficient with exemplary communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
D&F Staff
Reno, NV
07.2021 - Current
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Guarded restricted areas to prevent unauthorized entry.
Verified photo IDs and tickets to allow guests passage.
Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Assisted with crowd control during large events held at the facility.
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Stage Technician
Stage 1 Audio
Reno, NV
07.2021 - Current
Set up and tore down stage sets, lighting, rigging and sound equipment.
Set up and operate equipment for events such as lights, sound systems, microphones, and special effects.
Transported equipment between various locations as needed.
Adhered to safety protocol in storing, loading and unloading set pieces and stage equipment.
GSE Mechanic
Battleborne GSE
Reno, NV
08.2022 - 04.2024
Inspected GSE components for malfunctions or wear-and-tear to determine repair needs.
Performed preventive maintenance and repairs on ground support equipment, such as tractors, belt loaders, baggage carts, and electric and diesel powered vehicles.
Disassembled mechanical components for inspection or replacement purposes following safety protocols.
Replaced worn out parts with new ones to ensure proper functioning of GSEs.
Lubricated moving parts with specified lubricants for smooth operation of the vehicle's mechanisms.
Conducted tests on repaired vehicles to confirm proper functioning before releasing them back into service.
Documented repair work performed on mobile equipment via electronic and written service reports.
General Manager
Worldwide Flight Services
Reno, NV
01.2020 - 04.2023
Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
Coordinated day-to-day schedules, tasks and positions for ground crew.
Created and enforced policies and procedures for entire logistics team.
Analyzed operational performance and implemented plans to attain organizational and financial goals.
Monitored spending to ensure that expenses are consistent with approved budgets.
Recruited, interviewed and hired qualified staff for open positions.
Directed investigations to verify and resolve customer or shipper complaints.
Trained employees on company procedures and policies, including worksite safety.
Inspired employees to work as a cohesive team while delivering exceptional service to customers in every interaction.
Ramp/Contract Supervisor
Worldwide Flight Services
Reno, NV
10.2015 - 01.2020
Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Coordinated day-to-day schedules, tasks and positions for ground crew.
Train new team members to apply industry best practices and airfield safety protocols at all times.
Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
Lead Ramp Agent
Consolidated Aviation Services
Reno, NV
06.2015 - 10.2015
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Connected electrical power units and service hoses to aircraft.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Ramp Agent
Consolidated Aviation Services
Reno, NV
11.2014 - 06.2015
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Education
High School Diploma -
Procter R Hug High School
Reno, NV
06.2014
Some College (No Degree) -
Truckee Meadows Community College
Reno, NV
Skills
Aircraft safety checks
Arrival/departure procedures
Security processes
Vendor management
Staff development and oversight
Hazardous material tracking
Active listening
Heavy equipment operator
Forklift Experience
Supervision and training
Quality Assurance
Recruitment and Hiring
Preventive maintenance procedures
Hand and power tools
Equipment Repair and Maintenance
Adaptability and Flexibility
Problem-Solving
Professionalism
Accomplishments
Promoted from Ramp Agent to Ramp Supervisor, in less than 12-months
Consistently maintained high customer satisfaction ratings.
Helped train/manage brand new ramp crews in various WFS stations across the U.S.
Helped start up and maintain new Contract Operations in Various WFS stations across the U.S.
Trained/Coached Multiple leaders/management within WFS.
Long Term Special Ed Substitute Teacher at SUBSTITUTE TEACHER, EDU Staff/ Temporary School StaffLong Term Special Ed Substitute Teacher at SUBSTITUTE TEACHER, EDU Staff/ Temporary School Staff