Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Aaron Pouncy

Saint Paul,MN

Summary

Results-driven operations leader with extensive experience in managing service-based businesses. Proven track record in regulatory compliance, performance management, and enhancing customer experiences.

Overview

23
23
years of professional experience

Work History

Delivery Associate

Urban Logistics, LLC
Eagan, Minnesota
11.2024 - Current
  • Delivered packages efficiently across designated routes daily.
  • Conducted vehicle inspections to ensure safety and compliance.
  • Communicated with dispatch to coordinate delivery schedules effectively.
  • Loaded and unloaded packages following proper safety protocols.

Owner/General Manager of Operations

Self-employed/Liquor Barrel Wine & Spirits
Crystal, MN
04.2014 - 01.2024
  • Managed daily operations and workflow for a successful service-based business.
  • Built strong relationships with customers through exceptional service and support.
  • Developed and guided team members to elevate skills and enrich customer experience.
  • Ensured compliance with local, state, and federal regulations.

CO-Owner/Director of Operations

CWF Solutions, LLC
Little Canada, MN
05.2003 - 11.2013
  • Oversaw daily operations across multiple departments and locations of a large management team.
  • Resolved client issues in a timely manner while maintaining high levels of client satisfaction.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.

Education

High School Diploma -

Stillwater High School
Stillwater
05-1991

Some College (No Degree) - Hospitality Administration And Management

U of MN, Crookston
Crookston

Skills

  • Business operations
  • Regulatory compliance
  • Performance management
  • Contract negotiation
  • Service excellence
  • Customer relationship management
  • Conflict resolution

References

References available upon request.

Timeline

Delivery Associate

Urban Logistics, LLC
11.2024 - Current

Owner/General Manager of Operations

Self-employed/Liquor Barrel Wine & Spirits
04.2014 - 01.2024

CO-Owner/Director of Operations

CWF Solutions, LLC
05.2003 - 11.2013

High School Diploma -

Stillwater High School

Some College (No Degree) - Hospitality Administration And Management

U of MN, Crookston
Aaron Pouncy