Results-driven operations leader with extensive experience in managing service-based businesses. Proven track record in regulatory compliance, performance management, and enhancing customer experiences.
Overview
23
23
years of professional experience
Work History
Delivery Associate
Urban Logistics, LLC
Eagan, Minnesota
11.2024 - Current
Delivered packages efficiently across designated routes daily.
Conducted vehicle inspections to ensure safety and compliance.
Communicated with dispatch to coordinate delivery schedules effectively.
Loaded and unloaded packages following proper safety protocols.
Owner/General Manager of Operations
Self-employed/Liquor Barrel Wine & Spirits
Crystal, MN
04.2014 - 01.2024
Managed daily operations and workflow for a successful service-based business.
Built strong relationships with customers through exceptional service and support.
Developed and guided team members to elevate skills and enrich customer experience.
Ensured compliance with local, state, and federal regulations.
CO-Owner/Director of Operations
CWF Solutions, LLC
Little Canada, MN
05.2003 - 11.2013
Oversaw daily operations across multiple departments and locations of a large management team.
Resolved client issues in a timely manner while maintaining high levels of client satisfaction.
Worked with management team to develop operational goals aligned with business strategy.
Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
Education
High School Diploma -
Stillwater High School
Stillwater
05-1991
Some College (No Degree) - Hospitality Administration And Management
U of MN, Crookston
Crookston
Skills
Business operations
Regulatory compliance
Performance management
Contract negotiation
Service excellence
Customer relationship management
Conflict resolution
References
References available upon request.
Timeline
Delivery Associate
Urban Logistics, LLC
11.2024 - Current
Owner/General Manager of Operations
Self-employed/Liquor Barrel Wine & Spirits
04.2014 - 01.2024
CO-Owner/Director of Operations
CWF Solutions, LLC
05.2003 - 11.2013
High School Diploma -
Stillwater High School
Some College (No Degree) - Hospitality Administration And Management
Healthcare Supply Chain Analyst II at Emergency Care Research Institute | ECRIHealthcare Supply Chain Analyst II at Emergency Care Research Institute | ECRI