Aaron Pratorius
New Braunfels,TX
Summary
Dependable and safety-conscious entry-level Local Delivery Driver with a strong commitment to timely and accurate deliveries. Skilled in route planning and familiar with basic vehicle maintenance for reliability on the road. Known for a customer-focused approach and excellent communication skills, ensuring clear and professional interactions with clients. Dedicated to upholding company standards for customer satisfaction and operational efficiency. Looking to leverage organizational skills and a strong work ethic in a local delivery role with opportunities for growth.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
HD Supply
04.2024 - 06.2024
- Responded to customer inquiries via phone, email, and chat, resolving issues promptly and professionally.
- Provided accurate information about products, services, and policies, ensuring clear and effective communication.
- Handled high-volume customer interactions daily, maintaining a positive attitude and a solutions-oriented approach.
- Documented customer interactions and updated account details in CRM software to ensure accurate case tracking.
- Identified and escalated complex issues to senior team members or other departments when necessary.
- Assisted in processing returns, refunds, and exchanges, adhering to company policies and procedures.
IT support
Free Lance IT
12.2020 - 08.2023
- Provided comprehensive IT support, resolving technical issues for clients with a focus on enhancing user experience and satisfaction
- Developed and implemented standardized hardware configurations, improving maintenance processes and scalability
- Cultivated strong client relationships through effective communication and proactive service.
TRANSPORTATION SECURITY OFFICER
Department of homeland security
03.2020 - 11.2020
- Conducted meticulous security screenings and inspections, ensuring the safety of passengers and compliance with regulations
- Streamlined operations at security checkpoints, significantly reducing wait times through efficient procedures
- Collaborated with a diverse team to enhance operational efficiency and improve traveler experience.
Education
High school degree in Common core -
Magnolia High School
Magnolia, Texas06.2015
Skills
- Time management
- Adaptability
- Excellent communication and interpersonal skills
- Proven track record of providing high quality customer service
- Teamwork
Timeline
Customer Care Representative
HD Supply
04.2024 - 06.2024
IT support
Free Lance IT
12.2020 - 08.2023
TRANSPORTATION SECURITY OFFICER
Department of homeland security
03.2020 - 11.2020
High school degree in Common core -
Magnolia High School
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