Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aaron Ramirez

Jenks,OK

Summary

Hardworking and passionate person that is eager to work and learn in any new opportunity that is afforded to them. Bringing a unique and distinctive perspective, Hoping to translate those qualities of my life into my work and positively impact our organization and fulfill our mission.

Overview

5
5
years of professional experience

Work History

Guest Service Lead/Membership Coordinator

Discovery Lab
01.2024 - Current


  • Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
  • Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Analyzed membership data trends to identify areas for improvement and implemented targeted strategies to address them.

Guest Service Lead

Discovery Lab
05.2022 - 01.2024
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Monitored inventory levels of supplies, coordinating with manager to restock items as necessary.
  • Trained new team members in customer service standards, policies, and operational procedures.

Guest Services Cashier

Discovery Lab
01.2022 - 05.2022
  • Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
  • Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
  • Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
  • Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.

Courier Runner

American Eagle Title Group
02.2021 - 11.2021
  • Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
  • Maintained excellent communication with dispatchers, ensuring smooth coordination of pickups and dropoffs.
  • Collaborated with team members to streamline operations and improve service quality.
  • Demonstrated flexibility in adapting to unexpected changes in routes or schedules due to unforeseen circumstances.

Forklift Loader Operator

Lowes Home Improvment
02.2019 - 01.2021
  • Packed items into appropriate containers for shipment.
  • Participated in regular team meetings to stay informed about company updates, process changes, and warehouse objectives.
  • Maintained open lines of communication with supervisors to report progress, address challenges, and offer suggestions for improvement.
  • Assisted in order fulfillment by efficiently picking orders using the forklift, meeting customer demands in a timely manner.

Education

Associate of Arts - Creative Writing

Tulsa Community College
Tulsa, OK
05.2024

High School Diploma -

Jenks High School
Jenks, OK
05.2018

Skills

  • Fluent Spanish
  • Exceptional communication
  • Creative Adaptability
  • Problem-solving skills
  • Strong Work Ethic and Dependable

Languages

Spanish
Native or Bilingual

Timeline

Guest Service Lead/Membership Coordinator

Discovery Lab
01.2024 - Current

Guest Service Lead

Discovery Lab
05.2022 - 01.2024

Guest Services Cashier

Discovery Lab
01.2022 - 05.2022

Courier Runner

American Eagle Title Group
02.2021 - 11.2021

Forklift Loader Operator

Lowes Home Improvment
02.2019 - 01.2021

Associate of Arts - Creative Writing

Tulsa Community College

High School Diploma -

Jenks High School

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