Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
Mark's Pizzeria
North Chili, NY
03.2020 - 10.2025
Oversaw daily operations ensuring quality food preparation and customer service standards.
Managed inventory levels to optimize supply chain efficiency and reduce waste.
Scaled workforce from 11 to 30+ employees to support business growth and improve service delivery.
Implemented strategic initiatives to drive weekly sales growth from $10K to exceed $23K.
Assisted with payroll processing for employees during onboarding. Coordinated the scheduling of new hires for orientation. Supported the hiring and termination processes for staff.
Supported marketing efforts within the community to foster engagement and outreach.
Directed onboarding processes for new employees and coached management in effective training methods. Oversaw the integration of new hires and partnered with managers to enhance training protocols. Led initiatives to train new employees while advising managers on best practices.
Kept all building areas and equipment functional and well-organized to promote business performance.
Trained and motivated employees to perform daily business functions.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Achieved consistent customer satisfaction through 11 years of service at Mark's Pizzeria from 2012 to 2025. Advanced from delivery driver to general manager owner/operator, driving operational success.
Pre-Load
UPS PRELOADER
Rochester, NY
03.2018 - 08.2018
Cultivated a proactive approach to responsibilities, ensuring high standards of performance.
Adapted swiftly to fast-paced settings, maintaining productivity and team collaboration.
Managed unloading processes of tractor-trailers, optimizing product transfer to loading areas for delivery trucks.
Consistently delivered timely attendance for shifts starting before 4:00 AM. Adapted to diverse scheduling needs to ensure operational readiness.
Produce Vendor
Healthy U
Upstate, NY
09.2014 - 03.2018
Achieved high client satisfaction by delivering produce throughout upstate NY. Maintained rigorous standards of product quality and cleanliness during deliveries. Improved delivery efficiency through punctual route management.
Managed vendor relationships to ensure timely delivery of products and services.
Trained team members on best practices for vendor management and relationship building.
Provided outstanding service to drive sales and achieve set goals.
Set up displays and signage to attract customers and boost sales.
Improved vendor credibility by consistently meeting delivery schedules and fulfilling orders with accuracy.
Youth Ministry Leader
First Bible Baptist Church
09.2012 - 06.2017
Facilitated spiritual growth and community engagement as a youth leader at First Bible Baptist Church since 2012.
Facilitated small group discussions to enhance community engagement.
Planning Events
Managed outreach initiatives to promote church involvement and service. (FCWC, Street Ministry, Etc.)
Conducted meetings focused on prayer and strategic planning for events.
Worked Alongside a Group of Youth Leaders to Maintain a Healthy Youth Ministry
Engaged in consistent accountability practices to encourage spiritual growth.
Assisted youth pastor in planning and executing summer camp to provide enriching experiences for participants
Contributed to running summer children's programs to facilitate engaging activities.
Mentored volunteers, fostering leadership skills and enhancing team collaboration.
Enhanced youth engagement by incorporating creative and interactive activities into ministry programs.
Education
Bachelor of Arts - Theology
North Star Bible Institute
Hilton, NY
06-2018
Skills
Coordination of overall operations
Planning
Customer relationship management
Team operations leadership
Staff training and development
Business development
Mentoring emerging managers
Community engagement
Proactive self-starter
Strong work ethic
Certification
ServSafe
August 2023 to August 2030
Food Safety Certified
Driver's License
Safe Quality Food Certification
Food Safety Certification
Languages
English
Timeline
Owner/Operator
Mark's Pizzeria
03.2020 - 10.2025
Pre-Load
UPS PRELOADER
03.2018 - 08.2018
Produce Vendor
Healthy U
09.2014 - 03.2018
Youth Ministry Leader
First Bible Baptist Church
09.2012 - 06.2017
Bachelor of Arts - Theology
North Star Bible Institute
Additional Information
Authorized to work in the US for any employer
College Aged Small Group Leader
Taught & Organized Home Bible Studies
Communication & Relationship Building with Students
Volunteer Soccer, Baseball and Basketball Coach for Multiple Years
Helped Lead Hospitality Ministry at Church
Homeless Outreach in Conjunction with Open Door Mission and Salvation Army
Flower City Work Camp 2015-2017: Mentoring At-Risk Youth; Leading a Team of Volunteers