Lahoma Cooper
Freeport,
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities. Always working to enhance revenue and boost customer satisfaction.
Overview
33
33
years of professional experience
Work History
Cashier Supervisor
The Grand Lucayan Bahamas Resort
03.2021 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Relief Cashier Supervisor
The Grand Lucayan Bahamas Resort
06.2019 - 03.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
Food and Beverage Cashier
The Grand Lucayan Bahamas Resort
03.2017 - 03.2020
- Processed POS transactions, including checks, cash and credit purchases.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Assisted counter staff in packing ready orders and distributing to customers.
Retail Shop Agent / Customer Service Agent
The Grand Lucayan Bahamas Resort
02.2006 - 10.2016
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
Acting Store Manager
The Grand Lucayan Bahamas Resort
10.2006 - 07.2007
- Managed inventory control, cash control, and store opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Coached sales associates in product specifications, sales incentives and selling techniques to significantly increase customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Customer Service Agent
Supreme Dry Cleaners
06.1995 - 02.2006
- Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
- Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Later Promoted to Supervisor - Supervising a total of nines staff members, assisting the counter clerks with cashing and checking in customers merchandises, and making up stores deposits to bank.
Accounts Clerk
Mr. Baker Commercial Bakery
02.1993 - 12.1994
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Counter Clerk / Cashier Specialist
Mr. Baker Commercial Bakery
11.1991 - 01.1993
- Helped customers complete purchases, locate items, and provided optimal satisfaction to boost sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted cashier team with resolving problems and maintaining efficiency.
Education
Pre-School Auxiliary Certificate Course
The College Of The Bahamas
Freeport, Grand Bahama07.2008
High School Diploma
Hawksbill High School
HawksBill, Grand Bahama06.1991
Primary School Diploma
Hawksbill Primary School
Hawksbill, Grand Bahama06.1985
Skills
- Customer service
- Quality assurance
- Process and procedure development
- Strategic selling
- Supervision
- POS systems
Awards and Certificates
- The Ministry of Tourism and Aviation's Tourism Compliance Certificate in Safety Protocols and COVID-19 Health Measures
- College Prep Math II and College Prep Intermediate English II
- Certificate of Completion for The Grand Life Ambassador Training
- Certificate from The Training Centre for Introduction to Computers
- Diploma from Hawksbill High School for the completion of the 12th Grade and for successfully fulfilling the requirements specified for the Electronics course of studies. Graduated with Honors.
- Certificate of Achievement in Mathematics
- Certificate of Achievement in Language Arts
- Certificate of Recognition for active and cooperative participation in Religious studies classes.
- Pitman English Intermediate
- Pitman Arithmetic Elementary
- The Bahamas Junior Certificate in English, Mathematics, General Science, Social Studies, and Health Science
Timeline
Cashier Supervisor
The Grand Lucayan Bahamas Resort
03.2021 - Current
Relief Cashier Supervisor
The Grand Lucayan Bahamas Resort
06.2019 - 03.2020
Food and Beverage Cashier
The Grand Lucayan Bahamas Resort
03.2017 - 03.2020
Acting Store Manager
The Grand Lucayan Bahamas Resort
10.2006 - 07.2007
Retail Shop Agent / Customer Service Agent
The Grand Lucayan Bahamas Resort
02.2006 - 10.2016
Customer Service Agent
Supreme Dry Cleaners
06.1995 - 02.2006
Accounts Clerk
Mr. Baker Commercial Bakery
02.1993 - 12.1994
Counter Clerk / Cashier Specialist
Mr. Baker Commercial Bakery
11.1991 - 01.1993
Pre-School Auxiliary Certificate Course
The College Of The Bahamas
High School Diploma
Hawksbill High School
Primary School Diploma
Hawksbill Primary School
Similar Profiles
Shanea ClarkeShanea Clarke
Head Cashier Supervisor at Grand Lucayan Resort, Grand Bahama IslandHead Cashier Supervisor at Grand Lucayan Resort, Grand Bahama Island
Philip JoePhilip Joe
Waiter at The Grand Lucayan ResortWaiter at The Grand Lucayan Resort
Bruce WilliamsBruce Williams
Fire &Safety Officer at Grand Lucayan ResortFire &Safety Officer at Grand Lucayan Resort