Niquerial Battle
Clintion,US
Summary
Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients. Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers. Achieved success in providing unsurpassed customer service. Expert at providing relevant information and options for resolving problems effectively. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized. Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues. Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Overview
5
5
years of professional experience
Work History
Cashier Supervisor
Highway 55
Rocky Mount, North Carolina, US
08.2019 - 12.2020
- Counted the cash in the register drawer at the start and end of each shift
- Checked all receipts, checks, and cash to ensure that the daily cashier batches were accurate
- Kept up to date on store promotions and made sales pitches to customers
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Helped customers by answering their questions and completing their requests
- Assisted various business groups with document organization and dissemination during acquisitions
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
Call Representative
Call center
Rocky Mount, North Carolina, US
10.2020 - 12.2022
- Taught new employees about the company's operations, policies, and services
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products
- Backorder availability, future inventory, and special orders were all discussed with vendors
- Routed incoming calls to the most qualified personnel and departments within the company
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy
- Followed through on all critical inter-departmental escalations to increase customer retention rates
Garde Manger Cook
CookOut
Cary, NC, US
09.2021 - 11.2022
- Interacted with customers by providing menu information, making suggestions, and expressing genuine gratitude for their business
- Met all of the production requirements for banquet and outlet desserts, as well as breakfast pastries
- Ensured that proper portion sizes were followed and that high food quality standards were consistently met
- Adjusted meal portions based on costs, availability, and planned recipes to maximize restaurant revenue
- Mentored staff on kitchen goals and daily work expectations and parameters
- Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe
- Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction
- Made the same dishes several times a day with the same level of care, attention to detail, and quality
Reservation Agent
MV Transportation Services
4100 Garden City Dr Hyattsville Md
01.2022 - 09.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Coordinated group bookings for corporate clients or special events by liaising with sales representatives or event planners effectively throughout the process.
- Monitored guest feedback closely to identify areas of improvement in reservation processes and services, leading to enhanced overall guest experience.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Worked closely with front desk to achieve full occupancy of property.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Education
High School -
Nash Central High School
Rocky Mount, NCSkills
- Recordkeeping strengths
- Money handling abilities
- Credit card processing
- Excellent communication
- Multi-line phone talent
- File/records maintenance
- Retail materials management
- Customer service
- Client-focused
- Microsoft Office
- Weekly Payroll
- Change Management
- Telephone reservations
- Typing Speed
- Phone Etiquette
- Reservation software
- Customer Engagement
- Travel bookings
- Transportation information
- Problem-Solving
- Data Entry
- Payment Processing
- Upselling and Cross Selling
- Phone and Email Etiquette
- Active Listening
- Team Collaboration
- Customer Service
- Detail Oriented
- Issue Resolution
- Reservation Management
Timeline
Reservation Agent
MV Transportation Services
01.2022 - 09.2024
Garde Manger Cook
CookOut
09.2021 - 11.2022
Call Representative
Call center
10.2020 - 12.2022
Cashier Supervisor
Highway 55
08.2019 - 12.2020
High School -
Nash Central High School