Jadaa Greene

Work History

Super Target Store

Woodbridge

09.2022 - 08.2023

Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Built relationships with customers to encourage repeat business.
Checked personal identifications during alcohol and tobacco sales.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Handled cash with high accuracy and took care to check bills for fraud.

Super Target Store

Dumfries

09.2022 - 07.2023

Offered advice and assistance to customers, paying attention to special needs or wants.
Developed and actualized customer service initiatives to decrease wait times.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Answered customer telephone calls promptly to avoid on-hold wait times.
Utilized internal software and tools to meet customer needs and resolved issues promptly.
Provided customer feedback to management and identified areas of improvement for products and services.
Handled billing and payment issues following guidelines, resolving disputes properly.
Provided training and support to new associates to help provide high-quality customer service.
Solved problems with products and services by providing customers with technical support.
Managed timely and effective replacement of damaged or missing products.

The Children's Place Outlet

Woodbridge

08.2021 - 08.2022

Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to effectively build rapport and lasting relationships.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Managed returns, exchanges and refunds in accordance with store policy.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Monitored customers for signs of security concerns and escalated issues to management.
Used in-store system to locate inventory and place special orders for customers.

Certified Events

Woodbridge

07.2019 - 07.2021

Performed event coordination for larger parties and gatherings.
Managed administrative logistics of events planning, event booking, and event promotions.
Attended conferences and events to stay up-to-date with industry trends and planning standards.
Developed post-event reports to determine effectiveness of each event.
Evaluated and selected service providers and vendors according to customer requirements.
Coordinated schedules and timelines for events.
Brainstormed and implemented creative event concepts and themes.