Jadaa Greene
Woodbridge,Virginia
Summary
I tend to thrive in environments where innovation and experimenting are encouraged and I‘d love to learn new skills if I’m considered. I’m ready to bring fresh ideas to the table and would like to know I’m able to bring about new inspiration and thought-provoking ideas when I go to work. I’d say I perform best in a work culture that promotes high-energy, teamwork and collaboration. I'm often described as bright and reliable offering unmatched customer service and workplace focus with accuracy and excellent multi-tasking aptitude, often making sure everything is tidy and presentable.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Cashier/Sales Associate
Super Target Store
Woodbridge
09.2022 - 08.2023
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Checked personal identifications during alcohol and tobacco sales.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service Associate
Super Target Store
Dumfries
09.2022 - 07.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Managed timely and effective replacement of damaged or missing products.
Sales Associate
The Children's Place Outlet
Woodbridge
08.2021 - 08.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Event Management Assistant
Certified Events
Woodbridge
07.2019 - 07.2021
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Developed post-event reports to determine effectiveness of each event.
- Evaluated and selected service providers and vendors according to customer requirements.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
Education
High School Diploma -
08.2018 - 06.2022
- Awarded President's Award
- Completed AP course in English Comp
- Arts Honor Society Member
- Art Club Member
- magna cum laude graduate
Skills
Cash Handling
Stocking and replenishing
Basic math skills
Complaint resolution
Sales expertise
Creative problem solving
CRM
Order fulfillment
Key holder experience
Technical Support
Recordkeeping strengths
Sales trends
Multi-tasking strength
Adapt to diverse groups
Upselling
Point of sale operation
File management
Project Management
Digital marketing
Computer literacy
Customer service
Microsoft Office
Organizational Skills
Social Media Management
Proofreading
Creative writing
Microsoft Word
Microsoft Excel
Transcription
Budgeting
Data entry
Copywriting
Typing
Merchandising
Canva
Digital Marketing
Adobe Illustrator
SEO
Phone etiquette
Timeline
Cashier/Sales Associate - Super Target Store
09.2022 - 08.2023
Customer Service Associate - Super Target Store
09.2022 - 07.2023
Sales Associate - The Children's Place Outlet
08.2021 - 08.2022
Event Management Assistant - Certified Events
07.2019 - 07.2021
Potomac Senior High School - High School Diploma,
08.2018 - 06.2022