Kathleen Merrill
Beaverton,MI
Summary
Retired for some years. My husband was ill, and I was his primary care. I entered the job market working in resale shops and was hired into Marathon Gas Station. Currently employed there. Looking to improve my job position, and pay grade.
Overview
2
2
years of professional experience
Work History
Cashier/Sales Associate
Marathon Gas Station
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Goldilocks Emporium
11.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Cashier/Sales Associate
Needful Things
08.2021 - 11.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Accounting
Mid Michigan Community College
Harrison, MI06.1977
Skills
- Product Recommendations
- POS Systems
- Payment Collection
- Payment Processing
- Returns Processing
- Cash Register Operation
- Product Restocking
- Customer Service
- Drawer Balancing
- Customer Assistance
- Cash Handling
- ID Verification
- Point of Sale Operation
- Product Knowledge
- POS System Operations
- Cash Management
- Cash Handling and Management
- Written and Verbal Communication
- Point-Of-Sale System Operation
- Daily Reporting
- Cash Drawer Balancing
- Money Handling
- Cleaning and Sanitizing
- Refund Handling
- Refunds and Exchanges
- Currency Counting
- Merchandise Restocking
- Retail Merchandising
- Customer Service Excellence
- Basic Math Competence
- Attention to Detail
- Effective Communication
- Reliability and Punctuality
- Patience and Empathy
- Professionalism and Courtesy
- Telephone Etiquette
- Cash Handling Expertise
- Upselling Techniques
- Point of Sale Proficiency
- Adaptability and Flexibility
- Interpersonal Skills
- Work Ethic and Integrity
- Customer Retention
- Sales Closing
Timeline
Cashier/Sales Associate
Marathon Gas Station
12.2023 - Current
Cashier
Goldilocks Emporium
11.2022 - Current
Cashier/Sales Associate
Needful Things
08.2021 - 11.2022
Associate of Science - Accounting
Mid Michigan Community College