Aaron Ross
Petersburg,VA
Summary
Dynamic Customer Service Representative with a proven track record at Creative Minds Games And Marketing. Expert in problem resolution and relationship building, I enhanced customer satisfaction through effective communication and implemented a rewards program that boosted loyalty. Skilled in CRM software, I have trained new staff to elevate service standards and foster positive experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Creative Minds Games And Marketing
03.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and streamline service processes.
- Collaborated with team members to enhance service protocols and improve customer satisfaction.
- Provided training and support to new staff on best practices for customer engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Petersburg High School
Petersburg, VA06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint resolution
- Payment processing
- Dispute resolution
- Stock management
Timeline
Customer Service Representative
Creative Minds Games And Marketing
03.2022 - Current
High School Diploma -
Petersburg High School