Motivated Student eager to apply time management and communication skill in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Bath & Body Works
Orlando, FL
05.2023 - 07.2024
Promoted available products and services to customers during service, account management and order calls.
Improved product knowledge on continuous basis to provide optimal service.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Representative
TurboTax
Orlando, FL
01.2023 - 04.2023
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Demonstrated excellent communication skills in resolving product and consumer complaints.