Aaron Smith
Houston,TX
Summary
Skilled Laser Technician with a proven track record at Fortec Medical, excelling in laser operation and customer service. Demonstrated expertise in improving team performance and efficiency, alongside a continuous improvement mindset. Recognized for exceptional problem-solving abilities and fostering high customer satisfaction. Committed to advancing skills through continuous education.
Overview
6
6
years of professional experience
Work History
Laser Technician
Fortec Medical
Hudson, OH
11.2018 - Current
- Adjusted settings on the laser machine as needed to meet customer requirements or improve efficiency.
- Provided technical support and guidance to other technicians regarding proper use of lasers and safety protocols.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
Education
Some College (No Degree) - Business And Managerial Economics
Lone Star College
Houston, TXSkills
- Conflict resolution techniques
- Case documentation
- Resource utilization support
- Equipment delivery
- Continuous improvement mindset
- Laser operation expertise
- Customer service
- Laser safety protocols
- Strong communication skills
- Interpersonal communication
- Planning and coordination
- Clear verbal communication
- Healthcare staff relations
- Cross-training skills
- Product demonstrations
References
- Dr. Cordell Nwokeji - Urology Physician (281-330-8799)
- Brandon Bennett - Clinical Technologist Specialist (708-510-2694)
- Chuck Compton - Sales Territory Manager (713-634-9742)
Timeline
Laser Technician
Fortec Medical
11.2018 - Current
Some College (No Degree) - Business And Managerial Economics
Lone Star College
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