Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Aaron Span

Jacksonville ,FL

Summary

Dynamic Customer Service Representative with proven expertise at Family Dollar, excelling in conflict resolution and active listening. Enhanced customer satisfaction through efficient order processing and effective problem resolution. Leveraged CRM software to track interactions, ensuring timely solutions and fostering a collaborative team environment. Committed to delivering exceptional service under pressure.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Family Dollar
8120 Alantic Blvd Jacksonville FL 32216
07.2023 - Current
  • Assisted customers with inquiries and provided accurate information regarding products and services.
  • Processed orders and managed returns efficiently to enhance customer satisfaction.
  • Utilized CRM software to track customer interactions and resolve issues promptly.
  • Collaborated with team members to maintain a positive work environment and improve service delivery.
  • Developed knowledge of product offerings to support customers effectively in decision-making processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Englewood High School
4412 Barnes Rd Jacksonville, FL 32207 United State

Skills

Customer service

Active listening

Critical thinking

Data entry

Problem resolution

Conflict resolution

Payment processing

Product knowledge

Accomplishments

Some of the accomplishments I have is that, I always maintained a solid GPA and Graduated with a 3.8 GPA, and I am currently enlisted in the military, with a certification in logistics and have proper training in logistics

Certification

Logistics

Timeline

Customer Service Representative

Family Dollar
07.2023 - Current

High School Diploma -

Englewood High School