Aaron Stampa
Director, Services Program Management
Denver,CO
Summary
Seasoned Director of Program Management with 13 years of experience designing and managing Salesforce implementation programs. Impeccable track record of project completion and ongoing program support. Sets and meets goals, eliminates or overcomes obstacles and manages risk for company and client. Drives top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
Work History
Director, Services Program Management
Salesforce
Denver, CO
02.2019 - Current
- Partnered with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value and outcomes.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Pitched boardroom-level Salesforce offering strategies and one-off feature shows to boost stakeholder interests and diversify offerings.
- Managed and led multi-faceted delivery team throughout the lifecycles of $20M+ projects in close partnership with account teams and executive leadership delivering high CSAT scores.
- Developed strategies, timetables and status reports; identified and assessed program risks, built and tracked their mitigation/contingency plans; mobilized resources for Agile Transformation Strategy in a timely manner.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Built cohesive teams and devised clear, actionable plans to meet program goals.
Senior Project Manager
Salesforce
San Francisco, CA
09.2015 - 02.2019
- Managed a team of 75+ associates located in multiple geographic locations, delivering multiple large scale Salesforce implementations.
- Developed project plans and managed project scope using Agile and Waterfall methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost; implemented appropriate change management processes to keep project on track.
- Maintained strict budgetary control on Salesforce projects ranging from $5M to $18M and worked with project teams to track costs and control expenditures without sacrificing quality.
- Managed numerous project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
Senior Solution Architect
Salesforce
San Francisco, CA
04.2014 - 09.2015
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Participated in system development life cycle from requirements analysis through system implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
Senior Consultant
Salesforce
San Francisco, CA
06.2011 - 04.2014
- Mapped current business and operational processes and recommended areas for improvement.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Salesforce Administrator
Arcadian Management Services
Oakland, CA
10.2008 - 06.2011
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining Salesforce configuration.
- Led projects and analyzed data to identify opportunities for improvement.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
Education
MBA - Business Administration And Management
University of North Florida
Jacksonville, FL 08.2006 - 04.2008
BBA - International Business And Marketing
University of North Florida
Jacksonville, FL 08.2001 - 04.2006
Skills
Story pitching
Strategic planning
Verbal and written communication
Business process re-engineering
Project planning and development
Certification
Salesforce Certified Administrator
Additional Information
Industry Experience:
- Financial and Tax Preparation
- Healthcare
- Bio-Pharmaceutical
- Gaming
- Aviation
- Manufacturing
- Telecomunications
Timeline
Director, Services Program Management
Salesforce
02.2019 - Current
Senior Project Manager
Salesforce
09.2015 - 02.2019
Senior Solution Architect
Salesforce
04.2014 - 09.2015
Senior Consultant
Salesforce
06.2011 - 04.2014
Salesforce Administrator
Arcadian Management Services
10.2008 - 06.2011
MBA - Business Administration And Management
University of North Florida
08.2006 - 04.2008
BBA - International Business And Marketing
University of North Florida
08.2001 - 04.2006