AARON THETFORD
Sacramento,CA
Summary
Highly driven General Manager with proven success in implementing strategic approaches to drive profitability and sales. Recognized for excellence in operations and customer care. Skilled at motivating, training, and developing team members to achieve profitability in highly competitive environments.
Overview
23
23
years of professional experience
Work History
General Manager
Niello Audi
Sacramento , CA
02.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
General Sales Manager
Mercedes-Benz of Sacramento
Sacramento , CALIFORNIA
11.2012 - 12.2022
- Maintained accurate records of all transactions in the company's CRM system.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Managed staff of 20 sales representatives, providing guidance and support as needed.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Resolved customer complaints regarding sales and service.
- Purchased used cars and managed all used car inventory.
Assistant Manager
Niello Audi
Sacramento , CALIFORNIA
01.2006 - 08.2012
- Recruited and maintained a full staff
- Closed deals and trained salespeople.
- Maintained a high csi score for the store.
Floor Manager
SUBURBAN FORD
Sacramento , CALIFORNIA
03.2005 - 02.2006
- Hired salespeople
- Maintained a full salesteam
- Closed car deals
- Maintained a satisfactory csi score for my team
SALES TO ASSISTANT MANAGER
Niello Volkswagen
Sacramento , CALIFORNIA
01.2002 - 03.2005
- Top salesperson
- Maintained a 17 car average
- Maintained good csi
- Promoted to assistant manager
- Hired team
- Trained team
Education
High School Diploma -
New Life Christian School
Linda, CA11-1994
Skills
- Branding
- Quality Management
- Vendor Sourcing
- Schedule Management
- Advertising and marketing
- Workflow Planning
- Staff Supervision
- Operations Oversight
- Service Quality Improvement
- Client Relations
- Performance Improvement
- Staff Training
- Leadership
- Administrative Skills
- Training and coaching
- Profit and loss accountability
- Strategy
Accomplishments
- Magna Dealer
Timeline
General Manager
Niello Audi
02.2023 - Current
General Sales Manager
Mercedes-Benz of Sacramento
11.2012 - 12.2022
Assistant Manager
Niello Audi
01.2006 - 08.2012
Floor Manager
SUBURBAN FORD
03.2005 - 02.2006
SALES TO ASSISTANT MANAGER
Niello Volkswagen
01.2002 - 03.2005
High School Diploma -
New Life Christian School
Similar Profiles
Teresa SanchezTeresa Sanchez
BDC` at Niello BMWBDC` at Niello BMW
Maria Fernanda MartinezMaria Fernanda Martinez
Senior Sales Advisor at Niello BMW MINI SacramentoSenior Sales Advisor at Niello BMW MINI Sacramento
Andrew RutschmannAndrew Rutschmann
Service Advisor at The Niello CompanyService Advisor at The Niello Company