Aaron Thomas Marshall
Millsboro,DE
Summary
To work for a productive company that will enable me to use my computer and customer skills to build a secure career.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Systems Administrator
Corsica Technologies
01.2019 - 11.2025
- Junior Manager skills for a team of 3 Employees
- Maintained patches, updates, and monitoring of servers.
- Maintained patches, updates, and monitoring of firewalls
- Maintained patches, updates, and monitoring of Workstations
- Maintained/managed networks for clients.
- Provided Customer service for users on the phone.
- Troubleshoot various IT issues that arise with networks, mobile devices, printers/scanners, servers, workstations.
- Did account creations in Active Directory.
- Provided security permissions for shared folders, drives, polices, and other cyber security duties.
Sergeant/Senior Network Switch Operator
198 Alpha Company Signal Battalion
01.2001 - 01.2021
- Operating the switches, routers, and cisco phones on the network for communications
- Running Coaxial and Ethernet cables where needed
- Served as a help desk technician in Afghanistan to the Forward Operating Bases
- Troubleshoot Hardware including desktops, laptops, and printers
- Troubleshooting the network over the phone and presenting a brief to higher, regarding the network.
Senior Help Desk Technician
SAIC
01.2017 - 01.2019
- Assist the Navy with computer repair issues.
- Assisted VIPs with any IT related issues.
- Assist the Navy with handheld repair issues.
- Assist the Navy with printer repair issues.
- Work in Active Directory to Associate software to machines, work with the Navy accounts, and work with email accounts with outlook.
- Troubleshooting any internet/website issues.
- Providing excellent customer service in person, or on the phone.
- Installation of the following Computer equipment: Scanners, Printers (network/stand alone), Fax machines, Monitors, Docking Stations, Laptops, Desktops, and computer peripherals.
Field Service Technician
Apex
01.2015 - 01.2016
- Assist the Navy with computer repair issues.
- Assist the Navy with handheld repair issues.
- Assist the Navy with printer repair issues.
- Work in Active Directory to Associate software to machines, work with the Navy accounts, and work with email accounts with outlook.
- Troubleshooting any internet/website issues.
- Providing excellent customer service in person, or on the phone.
Internet Representative
M&T
01.2013 - 01.2015
- Assisted customers with the M&T website
- Troubleshooting any website issues and providing excellent customer service to the customers on the phone
Customer Service/IT Executive
Comcast
01.2004 - 01.2013
- Troubleshooting customer's networks via phone
- Provided customer service to callers
Computer Technician
Dell Computers
01.2001 - 01.2002
- Troubleshooting computers for customers via phone, ordering parts for computers, and provided information to customers concerning their computer
Education
High School Diploma -
Sussex Technical High School
Associates in Computer Information Systems -
Allied American University
Bachelors in Computer Information Systems -
Allies American University
Skills
- PC
- Laptop
- Copier
- Fax Machine
- Printer
- Scanner
- Router
- Switch
- Hub
- Handheld Devices
- Servers
- Firewalls
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- MS Dos
- Windows 95
- Windows 98
- Windows ME
- Windows 2000
- Windows XP
- Windows Vista
- Windows 7
- Windows 10
- Windows 11
- Azure cloud
- NCENTRAL/solarwinds Maintenance
- VPN setup and maintenance
- Corel Word Perfect
- Lotus 1-2-3
- HTML (web publishing)
- Internet Explorer
- Chrome
- Edge
- Microsoft Outlook Express
- Microsoft Outlook
- Microsoft Exchange Server
- Linux OS from Ubuntu
- Microsoft Visual Basic
- Fortran
- C Basic
- Windows Mail
- Hyperterminal
- Putty Terminal
- Microsoft Visio
- Active Directory
- Power Shell
Certification
- CompTIA A+
- CompTIA Security+
- CCNA
- Certified Network Switch Operator/Maintainer
Awards
- Employee of the Month, Phillip Morris, 02/01/04
- Army Achievement Medal, Being deployed to Saudi Arabia, 01/01/00
- Student of the Quarter, Delaware Technical Community College, 03/01/03
- Army Commendation Medal, Support of Iraqi Freedom, 01/01/08
- Honor Graduate, Completing the Network Switch Operator/Maintainer Course, 01/01/10
- Army Commendation Medal, Support of Operation Enduring Freedom in Afghanistan, 01/01/00
References
- Carolyn Lane, 302-284-8914, 5665 Fox Hunters Road, Harrington, DE, 19952
- Paula Spichepine, 302-382-2752, 210 Black Diamond Road, Smyrna, DE, 19977
- Ruth Pugh, 302-424-0457, 125 Holly Drive East, Lincoln, DE, 19960
Personal Information
Title: PC Repair Technician Network Support Technician Data Center Operator Help Desk Support Technician
Hardware
- PC
- Laptop
- Copier
- Fax Machine
- Printer
- Scanner
- Router
- Switch
- Hub
- Handheld Devices
- Servers
- Firewalls
Timeline
Systems Administrator
Corsica Technologies
01.2019 - 11.2025
Senior Help Desk Technician
SAIC
01.2017 - 01.2019
Field Service Technician
Apex
01.2015 - 01.2016
Internet Representative
M&T
01.2013 - 01.2015
Customer Service/IT Executive
Comcast
01.2004 - 01.2013
Sergeant/Senior Network Switch Operator
198 Alpha Company Signal Battalion
01.2001 - 01.2021
Computer Technician
Dell Computers
01.2001 - 01.2002
High School Diploma -
Sussex Technical High School
Associates in Computer Information Systems -
Allied American University
Bachelors in Computer Information Systems -
Allies American University