RAYMOND Caladiao
Livonia,MI
Summary
IT professional with over 15 years of experience as a Systems Administrator and Helpdesk Analyst, specializing in Cybersecurity. Demonstrated expertise in managing systems and providing technical support. Seeking to leverage my skills and knowledge to contribute to a dynamic organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Systems Administrator II
Wayne State University - School of Business Administration
01.2008 - 08.2023
- First responder for all critical and non critical computer related issues
- Troubleshoot, maintenance and backup of all departmental servers and lab workstations
- Managed and maintained licensing and software procurement of Bloomberg lab
- Trouble ticket response and resolution in accordance to SLA
- Asset lifecycle management via Cherwell ticketing system CSM
- Conduct interviews for hiring staff
Network Technician
MBS Technologies
07.2007 - 06.2012
- Network cabling installations
- Assisted with File / Web / DNS / Firewall Server support
- Installation / Configuration of Proxim AP4000 wireless access points
Applications Specialist II
Wayne State University - College of Liberal Arts / Nursing
05.2007 - 01.2008
- Responsible for all critical / non critical computer related operations
- Troubleshoot, maintenance and backup of all departmental servers and lab workstations
- Assisted with Nursing school specific software implementation
System Administrator I - Department of Engineering Technology
Wayne State University - College of Engineering
05.2006 - 05.2007
- Responsible for all critical computer related operations
- Implementation of PACE collaborative engineering software suite
- Troubleshoot, maintenance and backup of all departmental servers and lab workstations
- Active Directory account additions / deletions / modifications
- Take inventory of all computer assets
Migration Technician - Genesis Project
Comerica Bank
07.2006 - 12.2006
- Company Overview: (Siemens contractor)
- Reimaged Comerica Bank workstations with standard baseline image
- (Siemens contractor)
System Administrator I - Department of Behavioral Sciences Psychiatry
Wayne State University - School of Medicine
09.2002 - 09.2005
- Maintaining and backup of all Mac / PC personal machines, Servers, and Laptops
- Advising on the selection and purchase of computer hardware and software
- Mac OS and PC implementation, migrations
- Maintain inventory database of computer resources
- Project: Implementation of AMS (PC) software: client / server
Help Desk Technician
Wayne State University - Computing and Information Technology
08.2000 - 09.2002
- Installation support of Banner and BAR financial systems
- Administered Campus Pipeline, Access ID and Mirapoint web mail users
- Generated trouble tickets for user issues with Calltracker
- Troubleshoot hardware, software, and driver issues for customer PCs and Macs
- Conflict Resolution, and customer service
Education
Linux Administration I -
Wayne State University
06.2011
Bachelors - Computer Science
Wayne State University
12.2001
Skills
- Troubleshooting
- Networking
- Windows
- Cybersecurity
- Help desk
- TCP/IP
- CCNA
- Routers
- Switches
- Trouble tickets
- Customer Service
- Apple
- PC
- Active Directory
- PowerShell
- Backup
- Servers
- Labs
- Group Policy
- Spiceworks
- Crestron
- Dell
- Synology
- Apache
- Linux
- Microsoft Office
- CompTIA Security Plus
- ICS2 CISSP
- TryHackMecom
- Help Desk Software
- Virtualization Technologies
Certification
- ICS2 CISSP (Provisional), 08/30/24
- CompTia Sec+, 11/20/23
- HDI Desktop Advanced Support technician, 06/19/23
- FAA UAS Part 107 Drone License, 08/10/18
- Cisco CCNA (640-802), 08/09/13
Timeline
Systems Administrator II
Wayne State University - School of Business Administration
01.2008 - 08.2023
Network Technician
MBS Technologies
07.2007 - 06.2012
Applications Specialist II
Wayne State University - College of Liberal Arts / Nursing
05.2007 - 01.2008
Migration Technician - Genesis Project
Comerica Bank
07.2006 - 12.2006
System Administrator I - Department of Engineering Technology
Wayne State University - College of Engineering
05.2006 - 05.2007
System Administrator I - Department of Behavioral Sciences Psychiatry
Wayne State University - School of Medicine
09.2002 - 09.2005
Help Desk Technician
Wayne State University - Computing and Information Technology
08.2000 - 09.2002
Linux Administration I -
Wayne State University
Bachelors - Computer Science
Wayne State University
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