Dynamic Floor Supervisor skilled in customer satisfaction, team leadership, and effective communication. Proven ability to enhance guest experiences while maintaining operational efficiency.
Overview
10
10
years of professional experience
Work History
Floor Supervisor
Canterbury Park
Shakopee, MN
03.2017 - Current
Supervise table game operations to ensure dealers and games are ran correctly
Log players cash/chips in and out
Making sure guest have a great experience while gambling
Make sure environments are clean and players and dealers follow company standards
Server/bartender
Charlies on Prior
Prior Lake, MN
04.2016 - 10.2025
Delivered exceptional customer service by anticipating and fulfilling guest needs promptly.
Managed multiple tables efficiently, ensuring timely food and beverage service during peak hours.
Collaborated with kitchen staff to coordinate orders and minimize wait times for guests.
Trained new servers on menu offerings, service protocols, and best practices for guest interactions.