RepairDesk
Aaron Trejo
IT Consulting
Riverside,CA
"Success usually comes to those who are too busy to be looking for it."
Henry David Thoreau
Summary
I am a results-driven professional with a strong background as an Account Executive and Business Development Representative. With a proven track record of exceeding sales targets and cultivating client relationships, I excel in understanding customer needs and delivering tailored solutions.
Currently, I am pursuing my Salesforce Admin certification to enhance my technical skills and leverage CRM tools for better business outcomes. I am eager to transition into a Salesforce Admin role while also looking for opportunities to apply my sales expertise in a high-growth company.
I am passionate about driving innovation and collaboration, and I am excited to connect with professionals who share my vision for leveraging technology to achieve exceptional results.
Overview
10
10
years of professional experience
Work History
Information Technology Support Specialist
Foundation AI
Irvine, CA
09.2023 - Current
• Provided IT support for Foundation AI, utilizing Google Workspace, Azure, Office 365, Jira, AWS, and ESET security products.
• Managed full disk encryption and IT asset management, ensuring data security and compliance.
• Collaborated with team members to implement Twingate, Jenkins, and Git-Hub for streamlined workflows.
Account Executive
Elysian & Co.
Santa Ana, California
01.2020 - 03.2023
• As an Account Executive at Elysian & Co, I gained extensive experience selling cutting-edge security systems to businesses and consumers
• My accomplishments include generating new business leads, building strong client relationships, and collaborating with cross-functional teams to pursue new growth opportunities
• With a focus on high-tech security solutions and IT-related fields, my expertise, skills, and passion have positioned me for success in this constantly evolving industry.
Small Business Owner
TechCraft PC
Mission Viejo, California
02.2017 - 12.2019
• Specialized in custom PC builds tailored to individual client needs.
• Provided comprehensive software and hardware repair services, including virus removal and system optimization.
• Implemented RepairDesk software to streamline operations and improve customer service.
Computer Technician
Staples
Aliso Viejo, CA
08.2014 - 09.2016
• Provided technical support and solutions to customers at Staples, utilizing diagnostic software like Matrix for hardware/software troubleshooting.
• Demonstrated strong customer service skills in handling complex technical issues and prioritizing tasks effectively.
Education
Associate of Arts - Business
04.2020
- Completed coursework in Honors English and Writing, enhancing strong communication skills and critical thinking.
- Engaged in projects that developed abilities in business analysis, writing proficiency, and effective presentation.
- Actively participated in collaborative learning environments, learning effective teamwork and leadership for my role in business.
GPA: 3.7
Skills
- 8 years solving technical problems
- Remote Access repairs
- On site computer repairs
- Territory Management
- Data Analysis
- Revenue Generation
- Lead Qualification
- Marketing Support
- Objection Handling
- Leads Prospecting
- Software Mastery
Average WPM: 100
Certification
- Salesforce Associate certification: Finishing the associate training within the upcoming week, trying to finish the certification for it by 11/14/2024
- Using Udemy paid coursework training for Admin Certification course and Lighting Web Component
- Looking to finish both certifications by 12/15/2024
Accomplishments
- Achieved record number of demos (27) in one month at Foundation AI by keeping up with clients through strategic email campaigns and cold calls when the time was right.
- Biggest deal close was 27,000 USD using the Powur platform as a side gig.
- Ran my own business pre-covid on the side. Built and repaired custom PC's, solved software issues, and installed upgrades.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Riverside Chamber of Commerce
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementCompany CultureHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit SharingSoftware
MHelpdesk
Matrix
Zendesk
Salesforce
Google Analytics
Slack
Hubspot
Ceipal
M365
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
AI
Technology
Computers
Coding
Sports (Mainly Football)
Fishing
Paddleboarding
Timeline
Information Technology Support Specialist - Foundation AI
09.2023 - Current
Account Executive - Elysian & Co.
01.2020 - 03.2023
Small Business Owner - TechCraft PC
02.2017 - 12.2019
Computer Technician - Staples
08.2014 - 09.2016
Saddleback College - Associate of Arts, Business
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